John Cragg
Erie
Summary
Dynamic Treasury Operations Supervisor at Erie Insurance Group with a proven track record in optimizing workflows and enhancing client management. Adept at leading teams and implementing policy changes, I excel in conflict resolution and interdepartmental collaboration, ensuring compliance and operational excellence. Proficient in Microsoft Office, I drive results through effective communication and relationship building.
Overview
8
8
years of professional experience
Work History
Treasury Operations Supervisor
Erie Insurance Group
06.2024 - Current
- Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel.
- Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel.
- Reviews operations and production and recommends organizational and/or staffing changes to leadership as required.
- Administered company policies related to accounts receivable and accounts payable functions.
Senior Finance Support Specialist
Erie Insurance Group
03.2023 - 06.2024
- Maintained a working knowledge of ERIE's finance function related guidelines and programs, including systems. Performs system testing as required.
- Handled various inquiries related to finance, including acting as a liaison between Employees, Agents, vendors or outside companies to resolve problems.
- Follows and monitors regulatory compliance and requirements for SOX, taxes, privacy, and other applicable laws
Customer Advocate I
Erie Insurance Group
01.2021 - 03.2023
- Applied a working knowledge of ERIE and department policies and procedures to have business appropriate conversations, while directing the customer to the appropriate business decision.
- Applied proficient knowledge of ERIE systems and products by responding to callers' concerns for all lines of business.
- Resolved issues within scope of authority and escalated complex cases to the appropriate department.
Brew Pub Manager
Erie Brewing Company
08.2018 - 01.2021
- Managed daily operations of pub, ensuring smooth service and customer satisfaction.
- Supervised bar staff, providing training and guidance on best practices.
- Ensured compliance with health and safety regulations in pub operations.
Education
B.S. - Exercise Science
Slippery Rock University
Slippery Rock, PA07-2016
Skills
- Client Management
- Policy Management
- Leadership
- Optimize Workflows
- Interdepartmental Collaboration
- Adaptability
- Conflict Resolution
- Relationship Building
- Interpersonal Communication
- Active Listening
- Microsoft Office
References
Available upon request
Designations
Associate in Insurance (AINS)
Timeline
Treasury Operations Supervisor
Erie Insurance Group
06.2024 - Current
Senior Finance Support Specialist
Erie Insurance Group
03.2023 - 06.2024
Customer Advocate I
Erie Insurance Group
01.2021 - 03.2023
Brew Pub Manager
Erie Brewing Company
08.2018 - 01.2021
B.S. - Exercise Science
Slippery Rock University