John Davignon
Lackawaxen
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Teladoc Health
11.2022 - Current
- Provided excellent customer care by scheduling virtual healthcare visit, updating accounts, correcting and assisting with tech issues and much more.
- Promptly responded to inquiries and requests from customer for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Handyman
Self Employed
03.2020 - 09.2022
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
Lifeguard
Woodloch Pines Resort
05.2016 - 01.2020
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
Education
Bachelor of Arts - Political Science
Pennsylvania State University
University Park, PA05-2020
Skills
- Reading comprehension
- Problem solving
- Pick up on new systems fast
- Complaint resolution
- Great communication skills
Timeline
Customer Service Representative
Teladoc Health
11.2022 - Current
Handyman
Self Employed
03.2020 - 09.2022
Lifeguard
Woodloch Pines Resort
05.2016 - 01.2020
Bachelor of Arts - Political Science
Pennsylvania State University
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