John Davignon
Lackawaxen
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Martin's Point Health Care
2025.04 - Current
- Responded to customer requests for products, services, and company info regarding there medicare part C plan.
- Locate and provide information about claims, payments, premiums and much more having to do with account and plans.
- Research and quote specific coverage and payments.
- Handle both inbound and outbound calls.
Customer Service Representative
Teladoc Health
2022.10 - 2025.04
- Provided excellent customer care by scheduling virtual healthcare visit, updating accounts, correcting and assisting with tech issues and much more.
- Promptly responded to inquiries and requests from customer for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lifeguard
Woodloch Pines Resort
2016.05 - 2022.01
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
Education
Bachelor of Arts - Political Science
Pennsylvania State University
2020-05
Skills
- Reading comprehension
- Problem solving
- Pick up on new systems fast
- Complaint resolution
- Great communication skills
- Critical thinking
Timeline
Customer Service Representative
Martin's Point Health Care
2025.04 - Current
Customer Service Representative
Teladoc Health
2022.10 - 2025.04
Lifeguard
Woodloch Pines Resort
2016.05 - 2022.01
Bachelor of Arts - Political Science
Pennsylvania State University