John Davitt
Reading
Summary
Dynamic professional with extensive experience at Redner's Warehouse Markets, excelling in customer service and conflict resolution. Proven track record in enhancing customer satisfaction through strategic initiatives and effective team collaboration. Skilled in cash handling and safety compliance, consistently maintaining a secure and organized environment for staff and clients.
Overview
5
5
years of professional experience
Work History
Back-Up Evening Manager
Redner's Warehouse Markets
Leesport
03.2022 - Current
- Managed all employees' departments and events at night from 2 to 10 p.m. when the Evening Manager was off.
- Managed closing procedures, including balancing the register and preparing bank deposits.
- Implemented safety protocols and enforced security measures throughout the premises.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Developed strategies to improve customer satisfaction ratings by implementing targeted initiatives.
- Maintained a clean and organized work environment for staff members and customers alike.
- Provided guidance on operational issues such as opening and closing procedures, scheduling shifts.
- Monitored employee performance and provided feedback to ensure compliance with established standards.
Concession Stand Worker
Leesport Pool
Leesport
06.2020 - 09.2021
- Trained new employees on proper procedures for running the concession stand.
- Adhered to health codes and regulations regarding food handling and storage.
- Operated a cash register to process payments for food items.
- Communicated effectively with other staff members in order to maintain a smooth workflow during peak hours.
- Restocked condiments such as ketchup, mustard, and mayonnaise as needed.
- Followed all safety guidelines while preparing food items.
- Performed opening, closing duties including setting up, breaking down equipment and cleaning work areas.
- Placed orders for additional supplies from vendors when necessary.
- Utilized proper sanitation techniques when operating kitchen equipment such as fryers, grills, ovens.
- Maintained accurate records of sales transactions in order to balance the daily cash drawer.
- Identified potential hazards and took appropriate corrective action where necessary.
Education
Associate of Science - Business Administration
Reading Area Community College
Reading, PA05-2025
High School Diploma -
Schuylkill Valley High School
Leesport, Pa06-2023
Skills
- Customer service
- Project management
- Employee training
- Cash handling
- Sales reporting
- Team collaboration
- Conflict resolution
- Safety compliance
- Delegation and supervision
- Inventory management
- Vendor negotiation
- Facility maintenance
- Customer service focus
- Decision-making capacity
Timeline
Back-Up Evening Manager
Redner's Warehouse Markets
03.2022 - Current
Concession Stand Worker
Leesport Pool
06.2020 - 09.2021
Associate of Science - Business Administration
Reading Area Community College
High School Diploma -
Schuylkill Valley High School
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