John Groves
Pittsburgh
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Suburban Accessories
Bethel Park
10.2010 - 10.2025
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed key performance indicators to measure effectiveness of operational processes.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Measured and reviewed performance via KPIs and metrics.
- Presented performance and productivity reports to supervisors.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Responded to information requests from superiors, providing specific documentation.
- Planned delivery routing, team workflows, and promotional initiatives.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
GED -
Taylor Allderdice High School
Pittsburgh, PA06-1989
Skills
- Project managementData analysisData analysisInventory managementData analysisInventory managementPerformance metricsData analysisInventory managementPerformance metricsCustomer serviceData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipPPE useData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipPPE useTeamwork and collaborationData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipPPE useTeamwork and collaborationTeam buildingData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipPPE useTeamwork and collaborationTeam buildingActive listeningData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipPPE useTeamwork and collaborationTeam buildingActive listeningPlanningData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipPPE useTeamwork and collaborationTeam buildingActive listeningPlanningMultitasking AbilitiesData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipPPE useTeamwork and collaborationTeam buildingActive listeningPlanningMultitasking AbilitiesRecordkeepingData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipPPE useTeamwork and collaborationTeam buildingActive listeningPlanningMultitasking AbilitiesRecordkeepingComputer skillsData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipPPE useTeamwork and collaborationTeam buildingActive listeningPlanningMultitasking AbilitiesRecordkeepingComputer skillsCommunicationData analysisInventory managementPerformance metricsCustomer serviceEmployee trainingProcess improvementVendor negotiationProject managementStrategic planningTeam leadershipOperational efficiencyConflict resolutionWorkplace safetyStandard operating proceduresRegulatory complianceSelf-DirectedOrganizational skillsCritical thinkingTroubleshootingMicrosoft officeFriendly, positive attitudeProblem-solvingSupervision and leadershipPPE useTeamwork and collaborationTeam buildingActive listeningPlanningMultitasking AbilitiesRecordkeepingComputer skillsCommunicationNetworking
- Data analysis
- Inventory management
- Performance metrics
- Customer service
- Employee training
- Process improvement
- Vendor negotiation
- Project management
- Strategic planning
- Team leadership
- Operational efficiency
- Conflict resolution
- Workplace safety
- Standard operating procedures
- Regulatory compliance
- Self-Directed
- Organizational skills
- Critical thinking
- Troubleshooting
- Microsoft office
- Friendly, positive attitude
- Problem-solving
- Supervision and leadership
- PPE use
- Teamwork and collaboration
- Team building
- Active listening
- Planning
- Multitasking Abilities
- Recordkeeping
- Computer skills
- Communication
- Networking
Certification
- Lean Six Sigma
Timeline
Operations Manager
Suburban Accessories
10.2010 - 10.2025
GED -
Taylor Allderdice High School