John Henry
Annville
Summary
With a proven track record at SYSCO Food Services, I excel in optimizing warehouse operations and leading teams to exceed performance targets. Leveraging skills in warehouse safety and effective communication, I've spearheaded initiatives that significantly improved operational efficiency and team collaboration, achieving notable gains in productivity and cost reduction.
Warehouse professional with knack for elevating operational efficiency and boosting productivity. Expertise in managing complex logistics and inventory systems. Reliable team collaborator who adapts to changing needs and drives results with strategic problem-solving and leadership.
Overview
22
22
years of professional experience
Work History
Warehouse Director
SYSCO Food Services
01.2021 - 03.2022
- Oversaw a team of warehouse staff members, providing guidance, support, and motivation for peak performance.
- Fostered a culture of continuous improvement within the organization by sharing best practices across departments.
- Coordinated logistics operations, reducing transit times while minimizing shipping costs through effective route management strategies.
- Optimized warehouse space utilization, resulting in increased storage capacity and reduced overhead expenses.
- Maintained high levels of order accuracy through rigorous quality control procedures, resulting in minimal returns or complaints from customers.
- Conducted regular audits of warehouse operations to identify areas for improvement and implement corrective actions promptly.
- Reduced operating costs through strategic planning and resource allocation.
- Collaborated with cross-functional teams for seamless integration of warehouse operations into the overall supply chain strategy.
- Implemented safety protocols to ensure a secure work environment, leading to decreased workplace accidents.
- Successfully completed multiple projects related to warehouse optimization which led to improved operational outcomes.
- Managed budgeting and forecasting activities, ensuring accurate financial tracking and cost control measures were in place.
- Utilized data analytics tools to track inventory trends effectively managing stock levels to meet demand consistently.
- Improved warehouse efficiency by implementing innovative inventory management systems and processes.
- Streamlined order fulfillment processes for faster customer service and satisfaction.
- Supervised receiving, stocking and shipment in high-volume warehouse environment.
- Trained and mentored warehouse team members to take on different positions.
- Improved warehouse operations by identifying and addressing problems impacting service delivery.
- Organized logistics to consistently meet deadlines with minimal expense.
- Maintained current inventory tracking information using warehouse management system.
- Enforced workplace safety requirements for forklifts and other material handling equipment.
- Oversaw, supervised and directed warehouse workers to achieve performance targets.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Integrated warehouse operations with existing and new business processes.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
Driver Supervisor
SYSCO Food Services
03.2019 - 01.2021
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
- Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Enhanced communication between drivers and dispatchers through the implementation of effective scheduling systems.
- Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
- Collaborated with other departments to ensure smooth operations and address any logistical challenges effectively.
- Improved driver performance by implementing comprehensive training programs and regular evaluations.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Delivery Driver
SYSCO Food Services
11.2010 - 03.2019
- Delivered packages on time by planning optimal delivery routes.
- Ensured customer satisfaction by providing friendly service during deliveries.
- Used handheld devices to track and confirm delivery status.
- Loaded and unloaded packages carefully, maintaining product integrity.
- Navigated local streets to ensure timely delivery of goods.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Minimized company liability and risks to loads by obeying traffic laws.
- Fostered positive working relationships with regular customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Warehouse Worker
SYSCO Food Services
10.2008 - 11.2010
- Consistently lifted materials weighing as much as 125 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Warehouse Worker
Supervalu
11.2004 - 09.2008
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Warehouse Worker
Sygma Network
06.2000 - 10.2004
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Education
High School Diploma -
Halifax Area High School
Halifax, PA06-2000
Skills
- Shipping and receiving
- Warehouse operations
- Staff training and development
- Order fulfillment
- Warehouse safety
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Critical thinking
- Organizational skills
- Team leadership
- Effective communication
- Verbal and written communication
- Decision-making
- Warehouse organization
- Incident reporting
- Goal setting
- Staff training
Timeline
Warehouse Director
SYSCO Food Services
01.2021 - 03.2022
Driver Supervisor
SYSCO Food Services
03.2019 - 01.2021
Delivery Driver
SYSCO Food Services
11.2010 - 03.2019
Warehouse Worker
SYSCO Food Services
10.2008 - 11.2010
Warehouse Worker
Supervalu
11.2004 - 09.2008
Warehouse Worker
Sygma Network
06.2000 - 10.2004
High School Diploma -
Halifax Area High School
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