John Hillworth
Coatesville
Summary
With 4+ years of experience in transportation and logistics coordination, skilled in optimizing operations within the retail industry. Expertise in conflict resolution, process improvement, and team communication for seamless operational flow. Passionate about driving operational excellence and eager to advance in logistics management. Leveraging leadership abilities and a detail-focused approach to take on new challenges and achieve success in this field.
Overview
7
7
years of professional experience
Work History
Transportation Logistics Coordinator
Martin Brower
05.2024 - Current
- Coordinate driver dispatch, ensuring DOT compliance and optimizing route efficiency
- Resolve driver issues promptly, minimizing disruptions and ensuring timely deliveries
- Monitor fleet operations, track temperature-sensitive cargo, and uphold delivery standards
- Facilitate communication between drivers and retail locations, enhancing operational flow
- Execute real-time fleet monitoring and manage driver documentation for seamless logistics
- Ability to adapt to change
- Develop proactive solutions for fleet management challenges, minimizing delivery disruptions and enhancing operational efficiency
Operations Manager
CVS Health
03.2021 - 04.2023
- Managed store operations, enhancing customer satisfaction through effective feedback handling
- Led financial oversight for 8 registers, ensuring accurate cash management and reporting
- Implemented staff training initiatives, preparing for Store Manager role
- Optimized scheduling processes, ensuring peak hour coverage and superior service
- Implemented operational improvements across pharmacy and retail, optimizing workflow efficiency and enhancing cross-department coordination
- Created effective communication between pharmacy and retail teams, resolving complex customer concerns and elevating service
- Created operational improvements while pursuing leadership development, demonstrating readiness for increased management responsibilities
44-2 Combo Driver
UPS
10.2020 - 03.2021
- Certified in UPS Integrad, drove delivery vehicles, improved route efficiency and delivery times
- Ensured timely package delivery and processing, pre-loaded and drove UPS trucks seasonally
- Optimized package flow into warehouse systems, collaborated on truck loading/unloading
- Adapted to route changes, maintained operations during peak seasons, ensured continuity
- Managed dual roles as driver and warehouse operator, ensured precise deliveries and operations
- Developed alternative route strategies during peak seasons, maintaining delivery standards while adapting to increased package volume
- Coordinate with dispatch for timely service, enhancing efficiency and reducing customer wait times
Service Driver
A&R Towing
07.2018 - 11.2018
- Maintain detailed service records, ensuring accuracy in roadside assistance documentation
- Execute roadside assistance, specializing in battery diagnostics, tire changes, and vehicle access
- Plan efficient routes and communicate in real-time, streamlining service delivery
- Deliver roadside support, prioritizing safety and resolving vehicle emergencies effectively
Education
Integrad Driving Certificate -
UPS
10.2020
High School Diploma -
Coatesville Area High School
Coatesville, PA06.2015
Skills
- Logistics Operations Management
- Leadership
- Customer Service
- Forklift
- Quality Control
- Inventory Management
- Team Supervision
- Cash Handling
- DOT Regulations
- Route Planning
- Problem Solving
- Time Management
- Customer Relationship Management
- Process Improvement
- Conflict Resolution
- Change Management
- Vendor Management
- Training Development
- Scheduling
- Cross-Department Collaboration
- Operational Excellence
- Customer Engagement
- Performance Metrics
Personal Information
- Age: 28
- Driving License: Yes
Timeline
Transportation Logistics Coordinator
Martin Brower
05.2024 - Current
Operations Manager
CVS Health
03.2021 - 04.2023
44-2 Combo Driver
UPS
10.2020 - 03.2021
Service Driver
A&R Towing
07.2018 - 11.2018
Integrad Driving Certificate -
UPS
High School Diploma -
Coatesville Area High School
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