John Lucas

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Analyzed and reported on key performance metrics to senior management.
• Increased IB TPH 100% from PY resulting in a labor savings of $260,000.
• Implemented Continuous improvement focusing on 5S & Waste Reduction to decrease ORI, from 25 FY22' to 7 FY23.
• Partnered with Key Stakeholders to launch FBA across network of 7 Fulfillment Sites.
• Led network Kaizen, to reduce overall internal damages & increase inventory accuracy.
• Developed 2 hourly supervisors into front line, Salary Managers & 1 Front-line manager into Operations Manager Role.

· Responsible for On the Road performance & productivity KPIs, Delivery Execution, & Safety of all associates & drivers.

· Manage & Coach teams of 6 Exempt Managers, 200 hourly employees including 3PL partners driving all organizational goals & deliverables.

· Developed strategic growth plans targeting quality improvement within Inbound & Outbound decreasing key performance metrics.

· Collaborated weekly with stake holders in Cooperate Strategy & Driver Performance to execute projected volume for D-21 up to D-1.

· Developed strategic capacity performance targets for DSPs managing Fleet Optimization, Driver Capacity & Routing efficiency. Executing a weekly delivery average of 300K-500K packages.

· Integrated new technologies & strategies eliminating DSP performance gaps targeting Driver Attrition & Capacity Constraints.

· Managed teams of 5 Supervisors & 150+ hourly associates in Outbound Fulfillment Operation.

· Managed all Labor, Cost & Quality metrics maintaining TPH of 90-100 against benchmark goal of 85.

· Ensured associate safety by conducting Gemba Walks & Kaizen.

· Successfully Promoted 3 Direct Reports to L4 (Exempt) Managers.

Implemented quality improvements resulting in lowest DPMO WOW