JOHN MELLONI
Philadelphia
Summary
Experienced courier and retail professional that is reliable and detail-oriented. Background in cargo handling, inventory management, and customer service. Skilled in loading and securing shipments, managing cash and store operations, and building strong customer relationships. Known for integrity, accountability, and a strong work ethic, with the ability to thrive in fast-paced, high-volume environments while maintaining accuracy and safety standards.
Overview
16
16
years of professional experience
Work History
Courier
DHL Express
West Deptford
11.2019 - Current
- Picked up, transported, and delivered packages to meet strict deadlines
- Plan delivery routes for maximum efficiency
- Verify shipment information and obtain delivery confirmations
- Communicated with dispatch to effectively resolve delivery issues
- Maintained vehicle safety and cleanliness to ensure compliance and reliability
- Loaded containers with outbound packages efficiently while ensuring proper organization and handling
- Unload containers and sort packages for delivery routes
- Safely loaded and secured airplane with containers, maintaining accurate weight balance and proper positioning for flight safety
Department Manager / Sales Specialist - Appliances
Lowe's Home Improvement
Philadelphia
09.2018 - 11.2019
- Achieved monthly and yearly sales goals
- Directed daily department operations including sales, inventory, and shipping/receiving
- Managed inventory levels and reordered stock to maintain product availability.
- Coordinated appliance installations with third-party vendors
- Resolved customer service issues to enhance satisfaction.
- Trained employees on sales techniques and customer service
- Built positive customer relationships by addressing needs and resolving concerns.
Front End Manager
Lowe's Home Improvement
Philadelphia
03.2017 - 09.2018
- Supervised cashiers and front-end staff to ensure efficient operations and customer satisfaction
- Established positive customer relationships by addressing needs and resolving concerns to enhance overall service experience
- Managed daily cash reconciliation and financial accuracy
- Created employee schedules and tracked payroll to maintain accurate staffing and budget compliance
- Ensured compliance with company policies and procedures
Cashier / Customer Service Representative
Lowe's Home Improvement
Philadelphia
03.2016 - 03.2017
- Assisted customers with inquiries and resolved issues
- Processed cash, credit, and return transactions to ensure accurate and efficient customer service
- Managed returns and warranty exchanges by applying company policies to effectively address and resolve customer concerns
- Organized front-end displays to enhance customer experience
Sales Representative
Gear Zone
Pennsauken
09.2010 - 02.2015
- Assisted customers with product selection and purchases
- Built strong customer relationships
- Handled cash and credit transactions
- Opened and closed registers during opening and closing shifts
- Managed inventory and stock organization
Education
Some College (No Degree) - Credits toward Computer Science
Community College of Philadelphia
Philadelphia, PASkills
- Customer service
- Fast-paced adaptability
- Problem-solving
- Highly organized
- Detail-oriented
- Strong leadership
- Teamwork
- Excellent communication
- Tech-Savvy
- Fast learner
- Work ethic and integrity
- Transparency
Timeline
Courier
DHL Express
11.2019 - Current
Department Manager / Sales Specialist - Appliances
Lowe's Home Improvement
09.2018 - 11.2019
Front End Manager
Lowe's Home Improvement
03.2017 - 09.2018
Cashier / Customer Service Representative
Lowe's Home Improvement
03.2016 - 03.2017
Sales Representative
Gear Zone
09.2010 - 02.2015
Some College (No Degree) - Credits toward Computer Science
Community College of Philadelphia