John misina
Clifton Heights
Summary
Detail-oriented Asset Protection Specialist with expertise in incident investigation and customer relationship management. Proven ability to enhance customer experience through effective conflict resolution and data analysis.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Asset Protection Specialist
Home Depot
Upper Darby
04.2014 - 09.2025
- Investigated incidents of loss and prepared detailed reports for management.
- Analyzed inventory discrepancies to identify potential security breaches.
- Constructed detailed case and investigative reports for local authorities.
- Provided customer service assistance, including responding to customer inquiries, resolving customer complaints and escalating issues as needed.
- Conducted data analysis using advanced analytical tools and software.
- Developed comprehensive reports to communicate findings and recommendations.
- Analyzed large datasets with statistical methods and software programs.
- Maintained positive working relationship with fellow staff and management.
- Utilized de-escalation techniques during high stress situations involving distressed individuals.
- Analyzed time usage data for improved operational efficiency.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
- Investigated customer reports of unauthorized charges and potential fraud incidents.
- Communicated with customers to clarify discrepancies and provide support during investigations.
- Analyzed customer data to detect suspicious activity, such as multiple accounts opened in a short period of time or large purchases made with little or no money down.
Loss Perevntion
Sears Roebuck
Bensalem
03.2009 - 04.2014
- Completed day-to-day duties accurately and efficiently.
- Monitored store activities to deter theft and ensure safety protocols.
- Conducted surveillance using security cameras to identify suspicious behavior.
- Trained staff on loss prevention techniques and awareness strategies.
- Collaborated with law enforcement on theft investigations and incident reports.
- Implemented security measures to protect inventory and assets effectively.
- Assisted in developing loss prevention policies and procedures for the organization.
- Coordinated with local law enforcement agencies when necessary, regarding criminal activities.
- Monitored surveillance cameras to detect suspicious activity.
- Performed regular audits of store operations to ensure compliance with safety regulations.
- Investigated customer complaints related to fraud and identity theft issues promptly and thoroughly.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
Asset Protection Officer
Sports Authority
Burlington
06.2008 - 03.2009
- Monitored surveillance systems to detect theft and suspicious activities.
- Maintained detailed records of testing activities, inspections, calibrations, audits.
- Prepared materials and reports for compliance audits.
- Drafted comprehensive reports detailing findings from investigations and audits.
loss prevention
Strawbridge's
Philadelphia
06.2003 - 03.2008
- Adhered to loss prevention policies to maintain security of merchandise within the store.
- Maintained detailed records of all Loss Prevention activities.
- Utilized loss prevention technologies to enhance security measures.
- Trained new staff members on proper loss prevention techniques and procedures.
- Implemented loss prevention strategies such as watching out for shoplifters or suspicious activity in the store area.
- Implemented loss prevention strategies to minimize shrinkage and fraud.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06-2003
Skills
- Incident investigation
- Surveillance monitoring
- Loss prevention strategies
- Data analysis techniques
- Report writing
- Customer relationship management
- Conflict resolution
- Team training
- Critical thinking
- Attention to detail
- Customer service enhancement
- Effective communication
- Relationship building
- Networking
- Communication
- Data analysis
- Problem solving
- Transaction monitoring
- Fraud prevention
- Suspicious activity reporting
- Time management
- Calendar management
- Punctuality
Certification
- Wicklander zulawski certified since 2009
Timeline
Asset Protection Specialist
Home Depot
04.2014 - 09.2025
Loss Perevntion
Sears Roebuck
03.2009 - 04.2014
Asset Protection Officer
Sports Authority
06.2008 - 03.2009
loss prevention
Strawbridge's
06.2003 - 03.2008
High School Diploma -
Abraham Lincoln High School