John M. Rowan
Punxsutawney
Summary
Accomplished property management expert with extensive experience in regional oversight and community revitalization. Expertise in reducing delinquency and enhancing resident satisfaction through targeted initiatives and staff training. Adept at managing diverse property types and leading teams to operational excellence across multiple states.
Overview
29
29
years of professional experience
Work History
Illinois and Missouri Regional Manager
Homes of America
07.2025 - Current
- Overseeing the reconstruction of a two-state region consisting of Sixteen mobile home communities.
- Developed and executed a plan to reduce their overall delinquency from 385% to the expected One to Three percent range.
- Coordinated capital improvement projects to resolve life and safety issues in communities.
- Executed campaign to rebuild trust with residents and local officials in H.O.A. communities.
- Meet with local officials, attorneys, attend community board meetings, and encourage re-participation with the H.O.A. after prior disappointments.
- Recruited and trained staff members to improve team effectiveness.
- Trained new staffing on Home of America's expectations which include, property condition property appearance, occupancy and marketing.
Northeast District Manager
Impact Communities
05.2017 - 07.2025
- Operated a region consisting of up to 22 communities containing 5300 mobile home lots throughout the Northeast United States. The region contained communities in North Carolina, Rhode Island, Virginia, West Virginia, Pennsylvania, Ohio, Indiana, Illinois and Iowa. Additions of states and removal of states as communities were purchased and or sold.
- Has met or exceeded every expectation set by ownership including sales of more than 4.9 million dollars of home sales in one fiscal year.
- Stabilized communities to achieve 100% owner occupancy, maximizing lot fill and rent rates while reducing delinquency and generating consistent monthly profits that exceeded budget.
- Transformed underperforming rental communities by implementing operational plans focused on training, motivation, and fostering resident pride and accomplishment.
- Consistently maintained the monthly district delinquency goals of 1% or lower month over month
- Cultivated positive work environment, enhancing team collaboration and performance.
- Locate purchase opportunities, assist with the Acquisitions team with due diligence and onboarding.
- Facilitated dispositions of communities to ensure accurate information transfer.
- Left after entire region went under contract to sale and retirement of the owner.
Senior Property Manager
Corcoran Jennison, Oak Hill Apartments
Oakland
04.2016 - 05.2017
- Managed property management team, security task force, contracted social services, and marketing and leasing services for 888-unit mixed-income housing property in Hill district of Oakland, Pittsburgh, PA.
- With a staff of 30 individuals, strove to bring market rates, high-end and public assistant rentals together and provide a safe, quality environment for all to live in.
- Collaborated with resident council, holding 51% management ownership, and investors to achieve partner goals and maintain accountability for 10 operational budgets.
- Established partnership with local police to enhance property security. with the City of Pittsburgh Police department zone 10 to fight drugs and crime on this property.
- Coordinated daily meetings with private police force and local city police department to enhance security efforts on property.
Regional Manager
Copper Beech Townhomes
06.2015 - 03.2016
- Trained and supervised property teams across North Carolina, Virginia, and Pennsylvania to enhance team performance and achieve regional objectives.
- Ensured timely submission of reports, approved purchase orders, and monitored properties to align with leasing goals and budget expectations.
- Conducted weekly regional team calls and traveled to sites monthly for inspections, collaborating closely with teams on ongoing projects and support needs.
- Maintained all communities at highest levels through the liquidation process of the company.
Senior Area Property Manager Pittsburgh region
Pittsburgh Region for T&R Properties Inc
06.2013 - 06.2015
- Decreased delinquencies from over $20,000 per month to an average of $300 while maintaining occupancy despite frequent policy changes
- Managed 120-unit community transitioning from Section 8 HUD programs to conventional non-assistance-based housing while overseeing construction of 44 additional rental units
- Promoted to oversee a new Condominium Development known as Hidden Ridge in South Park PA as well as an established Condominium rental and Homeowners Association known as The Fairways of South Pointe
- Assessed market opportunities through property identification across Allegheny, Butler, and Washington Counties.
Community Manager
Timberline Apartments, Morgantown, West Virginia
Morgantown
03.2011 - 06.2013
- Established new maintenance and office teams while implementing a goal-setting system for occupancy, collections, rentals, income, and quality standards
- Enhanced rental retention and resident satisfaction while implementing Asbestos remediation and handling procedures
- Collaborated with Director of Residential Management to establish foundation for revitalization of financially and physically distressed property with 314 apartments built in late 60s and early 70s
Broker/President
Tri-State REO Services Inc., Punxsutawney, PA
Punxsutawney
02.2004 - 01.2013
- Managed foreclosure, residential sales, auctioning, inspections, and property preservation services across Pennsylvania
- Abstracted titles for gas & oil industry across Pennsylvania, New York, and West Virginia
- Closed business operations due to market conditions due to decreased foreclosure releases and pricing pressures affecting profitability
Community Director
Weidner Investment Services Inc., Colorado Springs, CO
Colorado Springs
07.2006 - 07.2007
- Rebuilt reputation of largest property in Colorado Springs, increased occupancy standards, decreased delinquencies to 0.5% per month, developed strategic renewal and marketing programs, managed evictions and major renovations.
- Managed community engagement initiatives to enhance resident satisfaction and involvement.
- Managed property from acquisition through name change, developed resident retention and relations programs.
- Developed and implemented marketing strategies to attract new residents.
- Coordinated maintenance requests and ensured timely responses from service teams.
Regional Manager Undergraduate Housing
McKinney Properties Inc., State College, PA
State College
05.2000 - 02.2004
- Achieved and sustained 100% occupancy across all units for 3 years following initial purchase.
- Developed strategic initiatives to improve tenant satisfaction and retention rates.
- Led regional teams to enhance operational efficiency across multiple properties.
- Collaborated with vice president and president to develop guidelines and procedures for college housing, contributing to successful acquisition of another college community building and assuming role of regional manager overseeing approximately 2700 lease units.
- Coordinated property management activities for diverse residential and commercial units.
Area Manager
Franklin West Inc., Butler, PA
Butler
12.1999 - 05.2000
- Sustained demand for new communities by pre-leasing units prior to completion, achieving 98% occupancy in three communities and maintaining less than 1% delinquency monthly.
- Managed three existing communities and successfully leased a fourth upscale townhouse community in Northern Pittsburgh and Butler, PA.
- Oversaw daily operations within multiple locations to ensure efficiency and compliance.
- Managed staff recruitment, training, and development to enhance team performance.
- Implemented operational strategies to improve service delivery and customer satisfaction.
Property Manager
Nob Hill Apartments Pittsburgh, PA
Pittsburgh
08.1997 - 12.1999
- Managed 255-unit luxury high-rise community, enhanced property's appearance, and streamlined staffing ratios to improve operational efficiency.
- Managed daily operations of residential properties in Pittsburgh area.
- Coordinated tenant relations and addressed resident concerns promptly.
- Oversaw maintenance requests and ensured timely resolution of issues.
Education
Bachelor of Science - Real Estate and Insurance
Penn State University
University Park, PA05.1996
Continuing education - Real Estate Broker's license
Polley and Associates
Skills
- Residential property management
- Affordable housing management
- Mixed-income housing management
- Microsoft Suite applications
Excel, Word, Outlook, and PowerPoint
Verbal and written communication
Customer support and service - Low-income housing oversight
- Property management
- Community management
- Regional management
- Property acquisitions
- Delinquency reduction
- Capital planning
- Budget management
- P&L management
- Budget preparation
- Budget administration
- Capital expense oversight
- Cost reduction
- Project oversight
- Operations analysis
- Vendor management
- Vendor negotiation
- Vendor relationship management
- Contract management
- Contract administration
- Policies and procedures
- Training and development
- Staff hiring and training
- Staff recruitment
- Staff supervision
- Staff management
- Team leadership
- Teamwork and leadership
- Team building
- Performance management
- Performance goals
- Retention strategies
- Resident satisfaction
- Community engagement
- Relationship management
- Conflict resolution
- Dispute resolution
- Operational oversight
- Strategic planning
- New business development
- Effective leasing strategies
- Revenue generation
- Action plans
- Microsoft Suite applicationsExcel, Word, Outlook, and PowerPointVerbal and written communicationCustomer support and service
- Industry expertise
- Regional planning
- Training development
- Budget preparation
- Budget administration
- Policies and procedures
- Contract administration
- Action plans
- Budgeting skills
- Team leadership
- Contract management
- Operations oversight
- Vendor relationship management
- Business planning
Accomplishments
- Turned multiple underperforming communities into profitable communities
- Infilled communities to 100% occupancy with tenant owned homes
- Developed and maintained resident satisfaction thus reducing turnover
- Improved delinquency to run at or below 1% consistently month over month
- Managed expansion while prefilling lots and units.
- Developed and stabilized management teams reduced staff turnover.
- Aided in the development of standard operation practices and guidelines in Mobile Home and Student Housing property management.
- Oversaw multiple Capital expenditure projects from planning to budgeting and execution simultaneously.
Volunteer and Community Activities
- Board or Directors New Beginnings Church of Punxsutawney, 2019-03, Present, This is an elected volunteer position held on a 3-year term. I am currently serving my second term in office in which I aid the pastor in financial decisions, to ensure the growth and security of the church while ensuring the best us of funds.
- Board of Directors Birdie's Haven Free Medical Clinic, 2021-03, Present, This is a volunteer position held on a 3-year term which runs congruent with the position of board member of New Beginnings Church of Punxsutawney. A Separate entity that provides 100% free medical services to the public. We aid the pastor and employees in financial decisions, approve participating Doctor, Nurses and providers.
Timeline
Illinois and Missouri Regional Manager
Homes of America
07.2025 - Current
Northeast District Manager
Impact Communities
05.2017 - 07.2025
Senior Property Manager
Corcoran Jennison, Oak Hill Apartments
04.2016 - 05.2017
Regional Manager
Copper Beech Townhomes
06.2015 - 03.2016
Senior Area Property Manager Pittsburgh region
Pittsburgh Region for T&R Properties Inc
06.2013 - 06.2015
Community Manager
Timberline Apartments, Morgantown, West Virginia
03.2011 - 06.2013
Community Director
Weidner Investment Services Inc., Colorado Springs, CO
07.2006 - 07.2007
Broker/President
Tri-State REO Services Inc., Punxsutawney, PA
02.2004 - 01.2013
Regional Manager Undergraduate Housing
McKinney Properties Inc., State College, PA
05.2000 - 02.2004
Area Manager
Franklin West Inc., Butler, PA
12.1999 - 05.2000
Property Manager
Nob Hill Apartments Pittsburgh, PA
08.1997 - 12.1999
Bachelor of Science - Real Estate and Insurance
Penn State University
Continuing education - Real Estate Broker's license
Polley and Associates