John Osciak - IT Specialist / Cybersecurity Liaison (CSL) - United States Airforce

Summary

Dynamic IT Specialist and Cybersecurity Liaison with the United States Airforce, adept at hardware troubleshooting and IT asset management. Proven track record in enhancing mission readiness by restoring non-operational equipment and ensuring compliance with DoD cybersecurity standards. Exceptional problem-solver committed to delivering top-tier technical support and improving operational efficiency.

Overview

6

years of professional experience

Work History

IT Specialist / Cybersecurity Liaison (CSL)

United States Airforce

Joint Base McGuire-DixLakehurst

12.2019 - Current

Primary IT technical authority providing systems administration and customer support services for a Department of Defense unit.
Support secure system operations by ensuring devices comply with DoD cybersecurity requirements and best practices.
Coordinated with enterprise help desk personnel, cybersecurity teams, and vendors to effectively resolve escalated technical issues.
Diagnosed and resolved hardware, software, and access issues, performing root cause analysis on recurring problems and implementing corrective actions to prevent repeat incidents.
Provide hands-on customer assistance to resolve IT incidents and minimize interruptions to user productivity.
Deploy, configure, test, troubleshoot, and repair desktop computers, laptops, printers, monitors, peripherals, and mobile devices to support daily mission operations.
Managed and tracked over 400 IT assets valued at $470K, ensuring accountability, deployment, maintenance, audits, and replacement planning.
Document system configurations, troubleshooting steps, and resolutions to improve standardization and service consistency.
Assisted users with secure authentication and access to network resources.
Plan and execute hardware refresh and deployment efforts, ensuring equipment is properly tested, configured, and operational prior to issuance.
Restore functionality to non-operational equipment, avoiding replacement costs and improving mission readiness.

Education

Technical or occupational certificate - Security Forces

U.S. Air Force Security Forces Academy

Lackland Air Force Base, TX

09.2019

Some college (no degree) - Computer Science

Sophia Learning

Remote / Online, NJ

Skills

Cybersecurity compliance
Network configuration
Cloud computing
Hardware troubleshooting

IT asset management
Technical support
System documentation

Professional Context

Trusted with independent decision-making, accountability of government equipment, and compliance with Department of Defense policies and procedures in controlled environments.

Languages

English, Advanced, Advanced, Advanced

Training

Department of Defense Cybersecurity Awareness Training, U.S. Department of Defense, Annually (2019-Present), Protection of government information systems, cybersecurity responsibilities, and incident reporting requirements.
IT Service Management (ITSM) / ServiceNow User Training, U.S. Air Force, 2023, Incident management, service request fulfillment, ticket documentation, and customer support workflows.
Information Assurance (IA) / Cybersecurity Fundamentals, U.S. Air Force, 2023, Secure system operations, access control principles, and compliance with DoD cybersecurity requirements.
Hardware Deployment, Configuration, and Troubleshooting, U.S. Air Force, 2023, Deployment, configuration, testing, troubleshooting, and repair of desktops, laptops, printers, and peripherals.
Identity and Access Management (IAM) / Account Lifecycle Management, U.S. Air Force, 2023, User provisioning and de-provisioning, role-based access control, and secure authentication support.
Microsoft Intune / Mobile Device Management (MDM) Applied Training, U.S. Air Force, 2023, Endpoint configuration, device deployment, security policy enforcement, and mobile device administration.

Availability

Available for full-time federal civilian employment and willing to comply with all background investigation and suitability requirements.

Awards And Honors

Air and Space Achievement Medal - U.S. Air Force
Meritorious Unit Award - U.S. Air Force
Air and Space Outstanding Unit Award (with 4 Oak Leaf Clusters) - U.S. Air Force
Air Force Good Conduct Medal (with 1 Oak Leaf Cluster) - U.S. Air Force
National Defense Service Medal - U.S. Department of Defense
Global War on Terrorism Expeditionary Medal - U.S. Department of Defense
Global War on Terrorism Service Medal - U.S. Department of Defense
Armed Forces Service Medal (with 1 Service Star) - U.S. Department of Defense
Humanitarian Service Medal - U.S. Department of Defense
Air and Space Expeditionary Service Ribbon - U.S. Air Force
Air and Space Longevity Service Award - U.S. Air Force
Small Arms Expert Marksmanship Ribbon (Rifle) - U.S. Air Force
Air and Space Training Ribbon - U.S. Air Force

Security Clearance

Eligible for a Non-Critical Sensitive position. Currently serving on active duty in the U.S. Air Force and subject to continuous background investigation and suitability requirements.

Timeline