JOHN ROSE
Philadelphia
Summary
Assistant Service Manager with 14 years of experience in automotive service management, excelling in customer service, staff training, and operational efficiency. Demonstrates strong supervisory and organizational skills, with proficiency in systems like Reynolds and Reynolds, CDK, and Dealertrack. Committed to fostering professional growth within teams and driving continuous improvement in service departments.
Overview
8
8
years of professional experience
Work History
Service Advisor
Porsche Conshohocken
08.2025 - Current
- Assisted customers with service inquiries and product recommendations.
- Coordinated service appointments and maintained scheduling systems.
- Provided detailed explanations of service options to customers.
- Handled customer complaints with professionalism and empathy.
- Ensured that all customer inquiries were handled promptly and accurately.
Assistant Service Manager
Faulkner Nissan
10.2023 - 08.2025
- Monitor customer needs and competitors to ensure high service levels
- Resolving issues promptly
- Maintain daily sales and production records, reviewing performance for continuous improvement.
- Assist in team management, including training and coaching staff for optimal performance.
Service Advisor/Writer
Faulkner Nissan
06.2021 - 10.2023
- Perform customers needs for service and any other needs at time of visit
- Perform the highest customer service to hit regional CSI
- To give customer quotes for repairs needed for their vehicle
Service Manager
ReedmanToll
07.2017 - 05.2021
- Develop the service department into a great professional working environment.
- Teach service advisories on how to sell and make a great customer base.
- Develop great young technicians into full service technicians.
Education
Golf Academy Of America
Myrtle Beach11.2014
High school Diploma - undefined
Bensalem High School
Bensalem06.2013
Skills
- Sales Management Leadership Development
- Customer Service Money Handling
- Reynolds and Reynolds CDK
- Dealertrack NNANET
- Microsoft Excel Microsoft Word
- Auto Service Management Supervising
- Budgeting Organizational
- Computer Microsoft Outlook
Timeline
Service Advisor
Porsche Conshohocken
08.2025 - Current
Assistant Service Manager
Faulkner Nissan
10.2023 - 08.2025
Service Advisor/Writer
Faulkner Nissan
06.2021 - 10.2023
Service Manager
ReedmanToll
07.2017 - 05.2021
High school Diploma - undefined
Bensalem High School
Golf Academy Of America