Open To Work
John Selepes
Bensalem
Summary
Reliable Office Bookkeeper with experience in financial record keeping, account reconciliation and payroll management. Possess strong analytical skills for efficient problem-solving and decision-making in high-pressure environments. Demonstrated ability to streamline processes to increase efficiency and accuracy in previous roles.
Forward-thinking Bookkeeper offers top skills in financial analysis, budgeting and reconciliation. Motivated collaborator with superior organizational and interpersonal skills paired with outstanding work ethic. Dedicated to consistently meeting critical deadlines and increasing company productivity.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
26
26
years of professional experience
2001
2001
years of post-secondary education
Work History
Office Bookkeeper
Acme Markets, Inc
Richboro
01.2017 - 11.2024
- Assisted in payroll processing and maintained employee time records.
- Utilized accounting software for data entry and record-keeping tasks.
- Communicated effectively with vendors regarding account inquiries and discrepancies.
- Collaborated with team members to streamline bookkeeping procedures.
- Ensured accuracy of daily deposits by verifying all amounts received from customers.
- Handled AP, ledger, reconciliation and statement requirements to maintain records accuracy, integrity and compliance.
- Provided support to external auditors during annual audit process.
- Responded promptly to internal inquiries related to account reconciliations or billing issues.
- Monitored employee timecards to ensure timely submission and proper coding per departmental guidelines.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Handled sensitive financial information with confidentiality and integrity.
- Monitored cash flow, preparing reports to inform management of financial status.
- Processed payroll for employees, including calculating wages, deductions, and issuing payments.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Prepared and processed payroll.
- Managed daily financial transactions and maintained accurate records.
Assistant Front End Manager
Acme Markets, Inc
Philadelphia
03.2015 - 01.2017
- Assisted in managing daily front end operations and staff scheduling.
- Trained new cashiers on customer service techniques and register systems.
- Ensured compliance with company policies and procedures at the front end.
- Resolved customer issues efficiently to maintain a positive shopping experience.
- Collaborated with management to implement store promotions and sales initiatives.
- Monitored cash handling processes for accuracy and security measures.
- Supported team performance through ongoing feedback and coaching sessions.
- Developed and implemented strategies to increase customer satisfaction ratings.
- Established goals for team members to encourage productivity and efficiency.
- Created weekly work schedules for all front end staff members.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Resolved customer complaints in a professional manner.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, inquiries, and checkout processes.
- Encouraged teamwork among staff members by recognizing accomplishments and achievements.
- Performed basic maintenance tasks such as stocking shelves or cleaning counters.
- Supervised cashiers in handling transactions accurately and efficiently.
- Reviewed reports from previous shifts to determine any irregularities or discrepancies.
- Coordinated with other departments on promotional campaigns and special events.
- Managed daily operations of the front end area including opening and closing duties.
- Regularly evaluated performance of individual team members and provided constructive feedback.
- Assisted in the recruiting, hiring, training, and scheduling of front end staff.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Customer Service Representative
Acme Markets, Inc
Bensalem
04.2001 - 03.2015
- Assisted customers with inquiries and product selections at Acme Markets.
- Resolved customer complaints effectively and efficiently to ensure satisfaction.
- Processed transactions accurately using the point-of-sale system at Acme Markets.
- Maintained product displays and ensured stock availability on sales floor.
- Collaborated with team members to enhance customer service experiences.
- Trained new staff on customer service protocols and store operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Cash Room Clerk
Acme Markets, Inc
Bensalem
04.2001 - 03.2015
- Processed cash receipts and maintained accurate records daily.
- Managed cash drawer, ensuring proper change and security protocols.
- Balanced cash registers at shift end, verifying totals against sales.
- Assisted in training new clerks on cash handling procedures.
- Implemented efficient cash flow practices to optimize operations.
- Provided excellent customer service during payment transactions and inquiries.
- Performed opening and closing procedures for the cash room.
- Performed additional duties as assigned by management personnel.
- Prepared bank deposits and reconciled accounts as necessary.
- Maintained accurate records of all cash transactions and deposits.
- Verified customer payments, including credit cards, checks, money orders, and other forms of payment.
- Adhered to strict security protocols while handling sensitive information.
- Utilized problem-solving skills to resolve challenging situations quickly.
- Tracked daily cash differences, compiled reports, and compared past data to find causes.
- Answered customer calls, addressed questions, and forwarded to the right departments or managers when needed.
- Prepared and checked cashier register tills.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Investigated and resolved discrepancies in cash and inventory reports.
- Balanced cash drawers and prepared financial reports to reflect daily sales.
- Ensured the cash office was organized, clean, and operated efficiently.
- Monitored cash limits in registers and performed cash pickups to maintain security.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Implemented program to create daily spreadsheets and streamline financial reporting.
Cashier
Acme Markets, Inc
Bensalem
10.1998 - 04.2001
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Provided exceptional customer service to enhance shopping experience.
- Monitored inventory levels and restocked shelves as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
Grocery Bagger
Acme Markets, Inc
Bensalem
06.1998 - 10.1998
- Packed groceries efficiently while ensuring proper weight distribution.
- Assisted customers with bagging their purchases and loading into vehicles.
- Maintained cleanliness of work area to uphold store standards.
- Organized bags and supplies for easy access during busy hours.
- Followed safety protocols to handle fragile items carefully.
- Provided friendly service to enhance customer shopping experience.
- Greeted customers and provided assistance with bagging groceries.
- Cleaned up spills, collected trash and swept and mopped floors.
- Managed check-out area efficiently by ensuring a smooth flow of customers through the line.
- Verified that prices on items matched those on display tags or computer screens.
- Returned unwanted merchandise to appropriate store shelves.
- Bagged customer items in alignment with industry best practices.
- Implemented bagging techniques to maximize space and protect fragile items.
- Utilized knowledge of store layout to assist customers in finding products or sections.
- Loaded groceries into customers' vehicles, offering exceptional customer service.
- Collect Shopping Carts In Lot
- Store Sweeps
Education
Some Credits - Liberal Arts And Sciences
Bucks County Community College
Newtown, PA 08.1999 - 01.2001
Bensalem Township High School
Bensalem, PennsylvaniaSkills
- Payroll administration
- Cash management
- Bookkeeping procedures
- Compliance assurance
- Team collaboration
- Problem solving
- Time management
- Customer service
- Employee training
- Payroll processing
- Senior leadership support
- MS office expert
- Customer relations
- Audit preparation
- Risk management
- Confidential document control
- Time tracking
- Advanced computer skills
- PeopleSoft expert
- Superior attention to detail
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$180000/yr - $200000/yrTimeline
Office Bookkeeper
Acme Markets, Inc
01.2017 - 11.2024
Assistant Front End Manager
Acme Markets, Inc
03.2015 - 01.2017
Customer Service Representative
Acme Markets, Inc
04.2001 - 03.2015
Cash Room Clerk
Acme Markets, Inc
04.2001 - 03.2015
Some Credits - Liberal Arts And Sciences
Bucks County Community College
08.1999 - 01.2001
Cashier
Acme Markets, Inc
10.1998 - 04.2001
Grocery Bagger
Acme Markets, Inc
06.1998 - 10.1998
Bensalem Township High School