John Wodarski
Erie
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Regional Sales Representative
Leadergraphics
10.2018 - Current
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Liaised with [Type] department personnel to support order processing and product flow.
- Set up appointments with potential and current customers to promote new products and services.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Researched potential clients and markets to prepare for appointments.
- Demonstrated products and specific features at customer locations and special events.
- Developed and implemented sales strategies to increase revenue.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
- Conducted over [Number] sales meetings per month to prepare sales plans and call schedules based on data analysis and market opportunities.
- Networked at events and by phone to expand business profits and revenues.
- Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
- Managed new business development in [Type] region by building and maintaining customer relationships and identifying needs and challenges.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
General Manager
Home 2 Suites
08.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Regional Sales Manager
JDW Sales And Promotions
09.2009 - 09.2018
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
Vice President of Sales
Lake Erie Speedway
09.2006 - 05.2009
- Increased sales revenue by developing and implementing innovative sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Secured key accounts with targeted presentations, strengthening brand reputation amongst industry leaders.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
- Navigated complex negotiations to secure favorable contracts for long-term success.
- Improved profitability by optimizing pricing strategies and cost controls.
- Expanded market share with aggressive prospecting and strategic partnerships.
Education
Associate of Arts - Sales And Marketing Education
University of Kentucky
Lexington, KY05.1985
High School Diploma -
Fairview High School
Fairview, PA06.1977
Skills
- Sales negotiation
- Sales strategy development
- Customer Acquisition
- Leads Prospecting
- Professional Networking
- Lead prospecting
- Customer Relationship Management software
Horses , Nascar, NRHA Golf, Camping
Always enjoyed at all levels Horses, Play Golf when able, Worked for Nascar at Lake Erie Speedway, and enjoy Drag racing with numerous friends still active
Timeline
General Manager
Home 2 Suites
08.2023 - 05.2024
Regional Sales Representative
Leadergraphics
10.2018 - Current
Regional Sales Manager
JDW Sales And Promotions
09.2009 - 09.2018
Vice President of Sales
Lake Erie Speedway
09.2006 - 05.2009
Associate of Arts - Sales And Marketing Education
University of Kentucky
High School Diploma -
Fairview High School
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