Johnathon Love
Murrysville
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Starbucks
07.2022 - Current
- Servant Leader
- Manage store Partner's successfully in fast-paced environment through proactive communication and positive feedback.
- Store Manager Trainer.
- ADP Sm to Dm participant.
- Subject matter expert in Starbucks tools and resources.
- Mentor to Peers well coaching for Performance and Accountability.
- Partner Development building capability with team.
- Approved regular payroll submissions for employees.
- Operational excellence around Clean,Safe & Ready.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Uphold and communicate store programs and standards to Partner's for optimal quality, freshness, safety and cleanliness.
- Observed each Partner's individual strengths and initiated mentoring program to improve areas of weakness.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built positive and productive relationships with store and field leadership.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Store Manager
Walmart
03.2017 - 07.2022
- Servant Leader for $120 Million in sales a year Supercenter.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Multi Unit sales Growth
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Prepared annual budgets with controls to prevent overages.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Lead
Walmart
09.2020 - 09.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Facilitated change management activities for department and staff of 320 individuals.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Unloaded deliveries from trucks in prompt fashion.
- Maintained store assets with effective loss prevention strategies.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Co Manager
Walmart
09.2019 - 08.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Facilitated change management activities for department and staff of 320 individuals.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Assistant Store Manager
Walmart
09.2018 - 08.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Walked through store areas every 30 minutes to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Gm Support Manager
Walmart
01.2018 - 08.2018
- Execute daily task and processes.
- Walk off OSCA daily - Maintain customer service at all times.
- Insure counts are correct to maintain stock availability for customers - Complete weekly price changes.
- Lead and assist whenever help is needed.
- Lead and oversee team of associates throughout store.
- Assist Store Management run store.
- Drive sales.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Recruited, managed and motivated 130 member retail team to give every guest positive and memorable experiences.
Produce Department Manager
Walmart
01.2017 - 01.2018
- Execute daily task and processes.
- Maintain customer service at all times.
- Complete shrink paperwork for shrink board.
- Work and fulfill Shelf Availability reports.
- Insure counts are correct to maintain stock availability for customers - Complete weekly price changes.
- Lead and assist whenever help is needed.
- Supervise and complete monthly fresh inventory.
- Maintain all food and health regulations - Lead and oversee team of produce associates.
- Drive sales.
- Planned attractive produce displays, using color and texture to enhance
- Trimmed, washed and bundled produce as needed
- Priced produce to achieve margin and sales goals
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows
Co Manager
Walmart
09.2016 - 12.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Facilitated change management activities for department and staff of 320 individuals.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Unloaded deliveries from trucks in prompt fashion.
- Maintained store assets with effective loss prevention strategies.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Department Manager
Walmart
01.2016 - 01.2017
- Help to Promote a friendly and clean environment for customers to shop.
- Execute daily task and processes.
- Maintain customer service at all times.
- Complete Shrink paperwork for shrink board.
- Work and fulfill Shelf Availability reports.
- Insure counts are correct to maintain stock availability for customers - Complete Weekly Price changes.
- Lead and assist whenever help is needed.
- Help to Assist and lead in Holiday Conversions.
- Drive sales.
- (Claims/Invoice 2016) -Work directly with reports and data to help save the company money.
- Research and adjust any wrong inventory counts that can cause shrink within the store.
- Generate reports daily for missed markdowns daily for management.
- Handle and process any returns that the store receives to get proper credit.
- Execute daily task and processes.
- Complete Shrink paperwork for shrink board.
- Fulfill warehouse claims to get proper credit for store.
- Love PAGE 2 - Help to Promote a friendly and clean environment for customers to shop.
- Execute daily task and processes.
Hourly Supervisor, Assistant Manager
Walmart
02.2011 - 09.2016
Claims Recieving
Walmart
01.2013 - 01.2016
- Work directly with reports and data to help save the company money.
- Research and adjust any wrong inventory counts that can cause shrink within the store.
- Audit backroom bins to fix store on hands.
- Fulfill warehouse claims to get proper credit for store.
- Verify that all check-in processes are being executed to the best of my ability.
- Generate reports daily for mis markdowns daily for management.
- Unload Fedex and Ups in a timely manner.
- Check in high ticket merchandise that is received from Fedex and Ups.
- In charge of ordering any supplies for the store.
- Help to Promote a friendly and clean environment for customers to shop.
- Execute daily task and processes.
- Maintain Customer service at all times.
Truck unloader
Wal-mart
01.2012 - 01.2013
- Trailers to be stocked.
- Audit backroom bins to fix store on hands.
- Execute daily task and processes.
- Was given task of secondary IMS Lead to help lead IMS team.
- When Full-time lead was off.
- Maintain Customer service at all times.
- Create and pull system picks for floor.
- Help to Promote a friendly and clean environment for customers to shop.
- Execute daily task and processes.
- Verified contents of inventory loads against Bills of Lading.
- Counted, weighed, and recorded number of units of materials moved or handled on daily production sheet
Cook/supervisor
Pizza Heaven
01.2010 - 01.2012
- Received customer orders over the phone.
- Helped supervise the shop when the owner was not present.
- Went in weekly to help prepare the shop for the up coming week.
- Inventoried supplies daily to help insure an accurate orders are being received.
- Obtained cash and credit card payment from customers.
- Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items
- Mentored staff in expectations and parameters of kitchen goals and daily work
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
Education
BBA - Buisness And Leadership
Walden University
Minneapolis, MN05.2015
High School Diploma -
Franklin Regional School District
Murrysville, Pa06.2012
Skills
- Strategic planning
- Multi Unit
- Policies and procedures
- Staff Management
- Business Development
- Verbal and written communication
- Operations management
- Team leadership and coaching
- Maximizing Profitability
- Business Planning
Timeline
Store Manager
Starbucks
07.2022 - Current
Store Lead
Walmart
09.2020 - 09.2021
Co Manager
Walmart
09.2019 - 08.2020
Assistant Store Manager
Walmart
09.2018 - 08.2019
Gm Support Manager
Walmart
01.2018 - 08.2018
Store Manager
Walmart
03.2017 - 07.2022
Produce Department Manager
Walmart
01.2017 - 01.2018
Co Manager
Walmart
09.2016 - 12.2017
Department Manager
Walmart
01.2016 - 01.2017
Claims Recieving
Walmart
01.2013 - 01.2016
Truck unloader
Wal-mart
01.2012 - 01.2013
Hourly Supervisor, Assistant Manager
Walmart
02.2011 - 09.2016
Cook/supervisor
Pizza Heaven
01.2010 - 01.2012
BBA - Buisness And Leadership
Walden University
High School Diploma -
Franklin Regional School District
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