Johnnessa Kraft

Detail-oriented and highly organized professional with a background in psychology and environmental health, certified in Mental Health First Aid. With over four years of experience in client service within high-pressure environments, excels at managing multiple tasks while maintaining a high level of accuracy. Adept at handling communication, scheduling, and organizing various projects—from client databases to event planning—while ensuring smooth operations. Proven success in client relationship management, de-escalating sensitive situations, and supporting team collaboration through wellness initiatives and inclusive communication. Skilled in developing and executing marketing materials, enhancing brand presence through social media, and executing client appreciation events. Passionate about delivering compassionate, client-centered service while contributing to a positive and efficient workplace.

• Rapid advancement: Promoted three times in ~3 years at BluePearl (CSC I → II → III → Client Service Supervisor)
• Operational smoothing: Optimized scheduling to minimize peak-hour staffing gaps and improve patient flow.