John McMullen
Philadelphia,Pennsylvania
Summary
Have a strong background in customer service and management skills. A very detailed-oriented individual with strong problem-solving skills. Over eleven years’ experience in managing both the physical and human assets of working in the transportation industry. Ensure the general upkeep and maintenance of (5) five City Life Health buildings, equipment, office systems, parking, security, and surrounding environment to meet health and safety standards and all city, state, and federal legal requirements. Knowledge of Department of Transportation (DOT) regulations, CDL Class A with Air Brake Certification Passengers Endorsement. Knowledgeable Facilities Manager articulate in communication and decisive in leadership. Smoothly runs preventive maintenance programs and special projects. Organized supply manager and analytical problem solver.
Overview
41
41
years of professional experience
Work History
Facilities Director
City Life Health
01.2017 - 08.2023
- Developed and managed an annual facilities budget, optimizing resource allocation and minimizing expenses.
- Enhanced employee satisfaction by addressing facility-related issues promptly and effectively.
- Managed facilities staff, providing guidance, training, and performance evaluations to ensure optimal productivity.
- Conducted regular facility inspections to identify areas for improvement or repair needs.
- Improved environmental sustainability by adopting green practices across the organization''s facilities.
- Managed and coordinated five facilities maintenance and repair projects within time and budget constraints.
- Defined and coordinated preventative maintenance plans to support longevity of multiple facilities systems and equipment.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Fleet Manager
City Life Health
09.2015 - 01.2017
- Developed and oversees a company’s logistics Operations
- Primarily responsible for setting guidelines, managing drivers, vehicle scheduling, hiring, manage vehicle maintenance
- Maintain fuel cost, researching new opportunities! Identifying the strengths and weakness of operations, and implementing solution against problem areas
- Decreased operational incidents by 30% through frequent meetings and high-standards of safety protocols.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Improved driver performance by conducting regular training sessions, monitoring driving habits, and providing constructive feedback.
- Developed comprehensive tracking systems to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
Bus/Light Rail Operator
Southern Eastern Pennsylvania Transportation Authority
07.2002 - 06.2013
- Ensured smooth operations by conducting thorough pre-trip inspections of vehicle systems and equipment, identifying any issues or potential problems.
- Improved passenger satisfaction by providing timely and accurate route information, maintaining a friendly demeanor, and addressing concerns promptly.
- Reduced delays with proactive communication with dispatchers, reporting any mechanical issues or other incidents promptly for efficient resolution.
- Provided excellent customer service to passengers, assisting them with boarding and exiting the vehicle safely, as well as answering questions about schedules and fares.
- Familiarity with the requirements of the Americans with Disabilities Act of 1990
- Collected bus fares, issued transfers
Equipment Hauler
React Environment
06.1993 - 06.2002
- Duties were load and unload equipment onto a hydraulic trailer take to various work site
- When arriving at site assist in clean of chemical and bio-hazardous spills
- Safely transporting goods to and from specified locations according to company delivery schedules
- Maintaining a correct logbook of driving activities, detailing the number of hours worked, deliveries completed, and rest periods
- Consulting with dispatch to communicate any traffic issues and delays
- Oversee field examinations and report hazardous locations and materials.
- Transported heavy cargo on routes of up to 200 miles.
Infantry Squad Leader
United States Army
10.1982 - 02.1992
- Served as the Infantry Squad Leader to train and develop a fire team
- Proficient at taking direct orders delegating orders to team
- Communicated with positive regard, respect, and solution-focus with members of other departments
- Coordinated aerial and land delivery of required supplies such as food, water, material goods, and fuel
- Facilitated the delivery and transportation of supplies to Army personnel
- Facilitated Warehouse Management and Supply Support Activity
- Oversaw supply management and distribution to ensure minimal waste of resources
- Responsible for buying and distributing the correct quantities of supplies to Army personnel
- Solved complex problems involving multiple functional areas of operations, planning, and administration.
Education
Associate of Science - Cyber Operations And Warfare
University of Phoenix
Tempe, AZ04.2017
High School Degree -
Community College of Philadelphia
Philadelphia, PA01.1993
High School Degree -
Roman Catholic High School
Philadelphia, PA06.1982
Skills
- Exceptional knowledge of building services and facility management
- Ability to effectively manage professional staff, develop good relationships with a wide range of people and build a collaborative work environment
- Ability to solve problems in a strategic and tactical manner and use good judgment in making decisions
- Ability to work independently, use self-initiated follow-up to meet deadlines and proven ability to successfully manage multiple projects concurrently
- Well-organized, initiative-taking, goal-oriented, and flexible
- Excellent skills in customer relations, customer service and vendor management
- Security Management
- Building Maintenance
- Computer Proficiency
- Organizational Skills
References
References available upon request.
Timeline
Facilities Director
City Life Health
01.2017 - 08.2023
Fleet Manager
City Life Health
09.2015 - 01.2017
Bus/Light Rail Operator
Southern Eastern Pennsylvania Transportation Authority
07.2002 - 06.2013
Equipment Hauler
React Environment
06.1993 - 06.2002
Infantry Squad Leader
United States Army
10.1982 - 02.1992
Associate of Science - Cyber Operations And Warfare
University of Phoenix
High School Degree -
Community College of Philadelphia
High School Degree -
Roman Catholic High School
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