Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jolene Knauss

Lehighton

Summary

Dynamic nursing leader with extensive experience. Excelling in wound care, medication monitoring, admission processing, staff development. Proven track record in enhancing patient care through effective infection control and crisis management. Adept at optimizing workflows and fostering team collaboration to achieve high-quality outcomes in diverse healthcare settings.

Overview

22
22
years of professional experience

Work History

Unit Manager/Charge Nurse/Nursing Supervisor

GHR Healthcare
12.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
  • Maintained adequate stock of medications, supplies and equipment to meet patient needs.
  • Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Created customized care plans, working with facility staff and families to assess and meet individual needs.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.

Supervisor/Unit Manager/Primary Nurse

ESHYFT
04.2022 - Current
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
  • Coordinated nursing care for patients and participated in patient and family education.
  • Maintained strong commitment to patient care through dedicated case management and treatment delivery.
  • Supervised registered nurses, licensed practical nurses and certified nursing assistants.
  • Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines.
  • Confidently directed overall operation of nursing services and patient care.
  • Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
  • Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Delegated tasks and provided leadership for nurses and support personnel.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.

Nursing Supervisor/Wound Care Nurse/Unit Manager

IntleyCare
08.2021 - 10.2024
  • Supervised staff of registered nurses, licensed practical nurses and certified nursing assistants.
  • Delegated tasks and provided leadership for nurses and support personnel.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Coordinated nursing care for patients and participated in patient and family education.
  • Educated patients and families on treatment procedures and answered questions for thorough home care plans.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
  • Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
  • Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
  • Implemented plans to prevent pressure ulcers and other wound developments.
  • Provided post-surgery treatment and care for patients with ostomies.
  • Treated and carefully tended to vascular and diabetic ulcers.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Delivered high level of quality care to diverse populations while overseeing patient admission.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Managed patients recovering from medical or surgical procedures.

Covering ADON/Wound Care Nurse/Infection Preventionist

Genesis Healthcare/Complete Care at Lehigh
05.2003 - 09.2021
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Identified department issues to recommend corrective actions.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Facilitated continuing education and training programs to drive staff competency and professional development.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Created customized care plans, working with facility staff and families to assess and meet individual needs.
  • Assessed and treated wounds.
  • Investigated outbreaks and revamped control measures to prevent future incidents.
  • Educated staff about importance of using measures to prevent spread of infections.
  • Kept teams operating in accordance with latest epidemiological research and sound care practices.
  • Maintained records of procedures, infections and outcomes.
  • Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends.
  • Gathered and submitted data to regulatory agencies for mandatory report infections such as COVID 19.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.
  • Instructed patients and caregivers on how to clean and dress wounds and how to prevent infections.
  • Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
  • Provided post-surgery treatment and care for patients with ostomies.
  • Treated and carefully tended to vascular and diabetic ulcers.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.

Education

Master of Science - Nursing

Chamberlain College of Nursing
Chicago, IL
03-2026

Nursing

Lehigh Carbon Community College
Schnecksville, PA
05-2023

Certificate - Nursing Practice

Northampton Community College
Bethlehem, PA
08-2001

High School Diploma -

Jim Thorpe Area High School
Jim Thorpe, PA
06-1994

Skills

  • Medication monitoring
  • Safety enforcement
  • Nurse scheduling
  • Supply management
  • Healthcare facility management
  • Medical records management
  • Pain control
  • Infection control
  • Documentation review
  • Records management
  • Staff scheduling
  • Assignment delegation
  • Payroll
  • Staff development
  • Staff training
  • Regulatory compliance
  • Behavioral management
  • Treatment delivery
  • Workforce planning
  • Expense management

Languages

English
Native or Bilingual

Timeline

Unit Manager/Charge Nurse/Nursing Supervisor

GHR Healthcare
12.2022 - Current

Supervisor/Unit Manager/Primary Nurse

ESHYFT
04.2022 - Current

Nursing Supervisor/Wound Care Nurse/Unit Manager

IntleyCare
08.2021 - 10.2024

Covering ADON/Wound Care Nurse/Infection Preventionist

Genesis Healthcare/Complete Care at Lehigh
05.2003 - 09.2021

Master of Science - Nursing

Chamberlain College of Nursing

Nursing

Lehigh Carbon Community College

Certificate - Nursing Practice

Northampton Community College

High School Diploma -

Jim Thorpe Area High School

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