Jolene Plummer
Felton
Summary
Motivated administrative professional and support in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Dermatology Associates Of York
06.2023 - Current
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Delivered performance reviews to recommend additional training or advancements.
- Manage all orders for and other necessity's needed for the office.
- Manage tenant upstairs, cleaning service and all utilities for building.
Medical Secretary
Dermatology Associates Of York
09.2018 - Current
- Scheduled appointments for 12 providers based on optimal patient loads and clinician availability.
- Registered new and existing patients in electronic medical records prior to appointment scheduling.
- Coordinated customer service, patient scheduling and billing.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Enhanced office productivity by handling high volume of callers per day.
- Obtained payments, faxes and other office duties.
Cosmetologist
Mane Street Station A Beauty And Wellness Salon
07.2017 - 08.2018
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
Medical Secretary
Partners In Family Health
03.2015 - 01.2017
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Education
Cosmetology License - Cosmetology Education
Signature Beauty Academy
Red Lion, PA03.1999
High School Diploma -
Kennard-Dale High School
Fawn Grove, PA05.1998
Skills
- Data Entry Software
- Detail-Oriented
- Customer Service
- Appointment Scheduling
- HIPAA Compliance
- Scheduling Tests and Procedures
- Teamwork
- Patient Scheduling
- Strong organizational skills
Timeline
Front Office Manager
Dermatology Associates Of York
06.2023 - Current
Medical Secretary
Dermatology Associates Of York
09.2018 - Current
Cosmetologist
Mane Street Station A Beauty And Wellness Salon
07.2017 - 08.2018
Medical Secretary
Partners In Family Health
03.2015 - 01.2017
Cosmetology License - Cosmetology Education
Signature Beauty Academy
High School Diploma -
Kennard-Dale High School