Jolie Weltz
Carbondale
Summary
Dynamic professional with a proven track record in project management and customer support, notably at Allied Services Integrated Health System. Excelled in enhancing client satisfaction and streamlining processes, demonstrating exceptional problem-solving and time management skills. Achieved significant improvements in efficiency and client relations by leveraging attention to detail and content writing abilities.
Overview
17
17
years of professional experience
Work History
Freelancer
Self Employed Services
03.2021 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Edited AI content with high attention to detail.
Referral Specialist
Allied Services Integrated Health System
08.2019 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for Rehabilitation procedures before referring clients.
Medical Secretary
Delta Medix
06.2008 - 08.2019
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
Education
Bachelor of Science - Psychology
Canyon College
Caldwell, IDMedical Transcription And Billing Certification -
Allied Medical And Technical School
Scranton, PASkills
- Problem-solving
- Time management
- Attention to detail
- Customer support
- Project management
- Content writing
Timeline
Freelancer
Self Employed Services
03.2021 - Current
Referral Specialist
Allied Services Integrated Health System
08.2019 - Current
Medical Secretary
Delta Medix
06.2008 - 08.2019
Bachelor of Science - Psychology
Canyon College
Medical Transcription And Billing Certification -
Allied Medical And Technical School
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