Experienced Financial, Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, financial and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager/Finance Manager
Whitco Home Furnishings
06.2023 - 12.2024
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Defined clear targets and objectives and communicated to other team members.
Negotiated with suppliers to improve payment terms, enhancing cash flow management.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Established and checked coding procedures, monitored reports and updated internal files.
Pennsylvania Inspection Coordinator
Dominion Elevator Inspection Services
07.2021 - 11.2022
Enhanced communication between inspectors and clients, ensuring a seamless inspection process.
Actively participated in industry conferences and workshops, staying current on trends affecting our field and applying that knowledge towards enhancing our offerings.
Streamlined workflows for increased efficiency in the inspection process, resulting in faster turnaround times.
Maintained accurate records of all inspections conducted, ensuring compliance with industry regulations and company policies.
Coordinated effectively with internal departments to facilitate timely completion of inspection-related tasks.
Employed meticulous attention to detail when reviewing reports from inspectors, ensuring accuracy before submission to clients.
Collaborated with other coordinators to share best practices and maintain consistency across all projects managed by our team.
Established strong relationships with clients and vendors, fostering trust and loyalty in our services.
Participated in regular performance evaluations of inspectors, providing constructive feedback and guidance for continuous improvement.
Provided outstanding customer service in addressing client concerns or questions related to their inspections or reports.
Oversaw budgeting for the department''s resources, ensuring cost-effective allocation of funds while still meeting project needs and deadlines.
Managed multiple projects simultaneously, maintaining strict deadlines for inspections and reporting.
Supervised ongoing daily production phases.
Collaborated with other leaders and executives to direct workflow and support operations.
Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Monitored daily and weekly key performance indicators to maintain on-track status.
Increased customer satisfaction and grew business by maintaining close relationships with customers.
Implemented policies and standard operating procedures for continuous improvement.
Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Sales Manager/Community Property Manager
Chesapeake Estates of Grantville
12.2019 - 07.2021
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Organized promotional events and interacted with community to increase sales volume.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
Staff Accountant/Supervisor/Executive Assistant
D&H Distributing
08.2016 - 12.2019
Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
Monitored cash flow closely to ensure sufficient funds were available for operational needs.