Jon Dochterman
Hanover,PA
Overview
25
25
years of professional experience
Work History
Maintenance Technician
Sam's Club
10.2025 - Current
- Conducted routine maintenance on equipment to ensure operational efficiency and safety compliance.
- Troubleshot electrical, plumbing, and HVAC systems to minimize downtime and improve facility functionality.
- Collaborated with team members to identify and implement cost-saving maintenance strategies.
- Managed inventory of repair parts and supplies to maintain optimal stock levels for timely repairs.
Loan Sales Specialist
OneMain Financial
09.2021 - 02.2025
- Consistent Top Sales Producer: Recognized as a leading performer within a 50-branch region, consistently achieving and surpassing sales targets.
- Exceeding Sales Expectations: Regularly exceeded expectations in loan units and insurance product sales, contributing to the branch's overall success.
- Customer Relationship Management: Developed and maintained strong customer relationships throughout the loan process, leading to a significant increase in repeat business and referrals.
- Loan Lifecycle Management: Managed the entire loan lifecycle, including collections activities, while maintaining compliance with all relevant laws and regulations.
- Cross-Selling Insurance Products: Educated customers on optional insurance products, resulting in a notable increase in product uptake and enhanced customer satisfaction.
- Community Engagement: Partnered with local businesses to seek out and develop new customers, expanding the branch's customer base and community presence.
- Technological Proficiency: Utilized multiple technological channels, including phone, email, chat, and in-house systems, to engage with customers and other departments effectively.
- Team Collaboration: Worked closely with team members to share best practices and strategies, fostering a collaborative environment that improved overall branch performance.
Retail Bank Teller
First National Bank of Pennsylvania
01.2016 - 09.2021
- Consistently Exceeded Productivity Standards: Regularly surpassed established performance benchmarks, including transaction volume, accuracy, and customer service metrics, contributing to branch efficiency and customer satisfaction.
- High-Volume Transaction Processing: Efficiently handled a significant number of daily transactions, including deposits, withdrawals, check cashing, and loan payments, maintaining accuracy and compliance with bank policies.
- Cash Drawer Management: Balanced and reconciled cash drawers daily, ensuring accuracy and adherence to bank procedures.
- Customer Service Excellence: Delivered exceptional service, addressing customer inquiries and resolving issues promptly, enhancing customer loyalty and satisfaction.
- Product Knowledge and Cross-Selling: Promoted bank products and services, such as checking and savings accounts, credit cards, and loans, contributing to branch sales goals.
- Compliance and Risk Management: Adhered to all regulatory requirements and internal policies, identifying and reporting potential fraud or suspicious activities to mitigate risks.
- Team Collaboration: Worked closely with team members to ensure smooth branch operations, sharing best practices and supporting colleagues as needed.
Data Center Processor
Fulton Financial Corporation
01.2001 - 01.2016
- High Volume Data Processing: Responsible for monitoring the progress of a multitude of overnight member-facing data jobs.
- Quality Assurance Review: Reviewed sampling of output files to ensure accuracy and adherence to all applicable regulations.
Education
High School Diploma -
Manheim Township High School
Lancaster, PA06.2001
Skills
- Customer Service & Relationship Building
- Cash Handling & Reconciliation
- Loan Lifecycle Management
- Sales & Cross-Selling
- Regulatory Compliance (AML/KYC)
- Credit Underwriting Support
- Banking Software (Teller Systems, CRM Tools)
- Communication & Problem Solving
- Attention to Detail & Multitasking
Timeline
Maintenance Technician
Sam's Club
10.2025 - Current
Loan Sales Specialist
OneMain Financial
09.2021 - 02.2025
Retail Bank Teller
First National Bank of Pennsylvania
01.2016 - 09.2021
Data Center Processor
Fulton Financial Corporation
01.2001 - 01.2016
High School Diploma -
Manheim Township High School