Jonas Laird
Erie
Summary
Dedicated clerical assistant with experience in customer relationship management and office operations. Skilled in maintaining organized filing systems and processing documents, ensuring smooth daily operations and promoting a productive work environment.
Overview
15
15
years of professional experience
Work History
Clerical Assistant
Luden's Financial Services
Erie
05.2025 - Current
- Processed client documents and maintained organized filing systems.
- Supported team with administrative tasks to ensure smooth operations.
- Collaborated with colleagues to improve workflow and communication processes.
- Assisted with special projects as needed by management team.
- Maintained an organized filing system of paper documents.
- Greeted visitors and customers in a friendly, professional manner.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
- Assisted with filing documents and maintaining records.
- Performed data entry tasks with accuracy and speed.
- Prepared documents such as letters, memos, agendas.
- got along with team members and management
House Sitter
Self-employeed
Erie
01.2011 - Current
- Coordinated pet care, including feeding, walking, and grooming as needed.
- Managed daily house maintenance and security tasks for various clients.
- Ensured property cleanliness by performing light housekeeping duties regularly.
- Communicated effectively with homeowners to address specific needs or concerns.
- Organized mail collection and delivery to maintain homeowner privacy.
- Maintained a detailed log of activities and any issues encountered during sittings.
- Followed detailed instructions given by homeowner regarding how to take care of their home.
- Assisted with pet care such as walking dogs, feeding animals, cleaning litter boxes.
- Ensured all doors were locked at night and windows closed when leaving the premises.
- Cleaned up after pets, watered plants, and collected mail.
- Completed regular household maintenance and chores.
- Collected mail and packages for homeowners and stored in secure location.
- Checked house daily to ensure it was secure and free from damage.
- Communicated with clients by sending updates and photos.
- Used strong verbal and written communication skills to convey messages by phone, email or text to homeowners.
- Responded to emergency situations appropriately including contacting the appropriate authorities if necessary.
- Managed household inventories such as food supplies, linens, cleaning supplies.
- Reported concerns directly to homeowners via phone or text.
- Monitored security systems to ensure they were working properly.
- Enforced rules provided by homeowners when interacting with neighbors or guests visiting the property.
- Adapted quickly to different home environments and routines, ensuring a seamless experience for homeowners.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Dog Sitter
Self-employeed
Erie
01.2011 - Current
- Provided attentive care for dogs during daily visits and overnight stays.
- Managed feeding schedules and ensured fresh water availability for each pet.
- Administered medications as directed by pet owners, ensuring safety and compliance.
- Maintained clean and safe environments for dogs through regular cleaning routines.
- Developed strong relationships with clients through effective communication and updates.
- Trained dogs in basic commands to promote good behavior during visits.
- Monitored health and behavior of pets, reporting any concerns to owners promptly.
- Coordinated schedules to accommodate multiple clients while ensuring reliable service.
- Cared for pets during owners' absences.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Ensured that each dog was provided with food, water, and rest as needed.
- Fed animals twice daily and refilled water dish.
- Maintained a clean and safe environment while caring for the animals.
- Offered animals exercise opportunities through walks and play activities.
- Walked dogs while enforcing good behavior and manners.
- Communicated effectively with pet owners regarding their concerns or questions about the care of their animal companions.
- Developed strong relationships with pet owners through consistent communication about their beloved companions.
- Provided compassionate care to dogs of all breeds, ages, and temperaments.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Kept detailed records of daily activities including feeding times, medications administered, potty breaks taken.
- Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Responded quickly to emergency situations involving pets if necessary.
- Observed behavior of animals to detect signs of illness or injury.
- Monitored health condition of pets on an ongoing basis and reported any changes to owners promptly.
- Assisted pet owners in training their dogs using positive reinforcement techniques such as clicker training and reward-based methods.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges related to pet care.
- Turned on lights at dusk and locked first floor doors and windows upon leaving.
- Applied ointments and other medication to treat eyes, skin and other body parts.
- Administered medications as prescribed by veterinarians.
- Provided grooming services such as brushing fur and trimming nails when requested.
- Prepared and implemented customized schedules for individual canine clients, ensuring all needs were met.
- Trained animals in routine and special commands, how to get along with other animals and housebreaking.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Offered companionship and playtime to pets, focusing on their emotional well-being.
- Kept detailed records of pet care activities, preferences, and any notable incidents.
- Provided daily care for pets, including feeding, watering, and administering medication as per owner instructions.
- Educated pet owners on basic pet care and wellness, sharing insights and recommendations.
- Managed overnight pet care, providing continuous companionship and security for pets.
- Maintained cleanliness of pets' living areas, including the cleaning of litter boxes and cages.
- Developed strong bonds with pets, gaining their trust and ensuring a positive care experience.
- Maintained clean and orderly play yards, kennels and cages.
- Played with dogs and cats to maintain socialization and reduce stress.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Administered medications to animals.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Assessed animals for injury and illness.
- Socialized animals to prepare for adoption.
Scare Actor
Eeriebyss Factory Of Terror
Erie
09.2025 - 10.2025
- Engaged audiences through immersive scare techniques and character portrayal.
- Collaborated with team members to create captivating haunted house experiences.
- Developed and rehearsed scripts for various scare scenarios and character interactions.
- Maintained safety protocols to ensure a secure environment for guests and actors.
- Adapted performances based on audience reactions and engagement levels.
- Assisted in set design and maintenance to enhance the overall atmosphere.
- Contributed creative ideas for new scare elements and seasonal events planning.
- Interacted with guests to provide an immersive horror experience.
- Collaborated with other actors on scenes, choreography, and improvisations.
- Created unique sound effects using voice manipulation techniques.
- Ensured that guest interactions were consistent with the desired theme of the attraction.
- Monitored crowd control during high attendance times.
- Performed as a scare actor in haunted houses, mazes, and other attractions.
- Maintained environmental health and safety responsibilities by adhering to established policies and procedures.
- Utilized special effects makeup techniques to enhance characterizations.
- Assisted guests by providing directions, enforcing restrictions and monitoring crowds.
- Followed safety protocols to ensure the safety of all participants.
- Trained new actors on proper technique and movement within the attraction.
- Managed props and set pieces during performances.
- Developed character-specific dialogue to create a realistic experience for guests.
- Researched popular horror films, books, and stories to gain inspiration for character ideas.
- Reported any issues or concerns regarding equipment or safety hazards.
- Created costumes and makeup schemas for seasonal and regular events.
- Maintained knowledge of current show scripts and storylines.
- Delivered exceptional service by engaging with guests and evoking theme of assigned area.
- Incorporated audience participation into performances when appropriate.
- Performed humorous and serious interpretations of emotions, actions and situations with body movements and facial expressions.
- Maintained personal appearance by meeting costume and makeup requirements.
- Attended auditions and casting calls to audition for roles.
- Performed common-knowledge and original illusions to provide entertainment to diverse audiences.
- Wrote original materials and adapted details from public information to achieve dramatic, narrative or comedic effects.
- Worked closely with directors, fellow performers and writers to identify and perfect optimal performance techniques.
- Impersonated mannerisms and voices of others and contorted face to amuse audiences.
- Used singing, dancing and musical instruments to enhance performances.
- Learned about characters in scripts and relationships to each other to develop role interpretations.
- Portrayed and interpreted roles with speech, gestures and body movements to entertain and inform audiences.
- Offered suggestions to directors regarding roles, scenes and lines.
- Conveyed each character's story through speech, body language and movement.
- Helped prepare stages, move props and break down stages to support smooth productions.
- Introduced performances and performers to stimulate excitement and coordinate smooth transition of acts during events.
- Rehearsed lines alone and with partners or teams to solidify top-notch delivery.
Door Knocker
Progressive Turnout Project
Erie
09.2024 - 11.2024
- Engaged voters through door-to-door canvassing efforts.
- Collected feedback on community issues and concerns.
- Educated residents about upcoming elections and voting processes.
- Collaborated with team members to strategize outreach methods.
- Maintained accurate records of interactions with constituents.
- Facilitated conversations to understand voter priorities and needs.
- Participated in training sessions to enhance communication skills.
- Developed rapport with diverse community members during outreach initiatives.
- Provided detailed answers to questions regarding the charity's mission, goals, and objectives.
- Documented customer requests with care.
- Conducted surveys and collected feedback from customers in their homes.
- Participated in team meetings to discuss progress towards organizational objectives and brainstorm new strategies for donor outreach.
- Communicated clearly and professionally with people of all ages, background, and cultures.
- Developed promotional materials such as flyers, brochures, posters to inform prospective supporters about the organization's activities.
- Listened to customers to understand needs and put together optimal solutions.
- Weeded out unlikely prospects quickly and redirected time and efforts to potential customers.
- Collaborated with team to develop effective, winning sales strategies.
- Achieved or surpassed monthly sales quotas.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Wrote and recorded orders for merchandise or entered orders into computers.
Education
High School Diploma -
East High School
Erie, PA06-2011
Skills
- Document processing
- Data entry
- Office management
- Filing systems
- Administrative support
- Customer relationship management
Affiliations
i volunteered at nursing homes for activities with residents
Timeline
Scare Actor
Eeriebyss Factory Of Terror
09.2025 - 10.2025
Clerical Assistant
Luden's Financial Services
05.2025 - Current
Door Knocker
Progressive Turnout Project
09.2024 - 11.2024
House Sitter
Self-employeed
01.2011 - Current
Dog Sitter
Self-employeed
01.2011 - Current
High School Diploma -
East High School