Jonathan Alicea
Reading
Summary
Dynamic professional with a proven track record at Firestone Complete Auto Care and AutoZone, excelling in client relationship management and sales presentations. Recognized for enhancing customer loyalty and consistently exceeding sales targets. Bilingual with strong negotiation skills, adept at fostering positive interactions and driving business growth through effective problem-solving and attention to detail.
Overview
9
9
years of professional experience
Work History
Outbound Associate
Petsmart DC22
06.2022 - 03.2025
- Addressed client inquiries and updated database information.
- Supported inventory management efforts by accurately tracking stock levels and reporting discrepancies promptly.
- Identified opportunities for process improvements within the department resulting in increased productivity levels.
- Contributed to a positive work environment through proactive collaboration, open communication, and mutual respect among colleagues.
Sales and Service Specialist
Firestone Complete Auto Care
04.2020 - 06.2022
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Delivered exceptional customer service, resulting in increased repeat business and client referrals.
- Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective product presentation and client relationship management.
Sales/Commercial Driver
AutoZone
12.2019 - 03.2020
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
- Developed lasting relationships with customers through consistent professionalism, punctuality, and a commitment to exceptional service.
Airborne Infantryman
Army
08.2016 - 11.2019
- Managed weapons systems and equipment proficiently, ensuring operational readiness at all times.
- Demonstrated leadership abilities by mentoring junior soldiers on tactics, techniques, and procedures related to Airborne Infantry operations.
- Reacted quickly under pressure, making sound decisions that contributed to successful outcomes in time-sensitive scenarios.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Participated in after-action reviews, providing valuable input to enhance future mission planning and execution.
Education
High School Diploma -
Reading Senior High School
Reading, PA06-2016
Skills
- Strong negotiation
- Client relationship management
- Performance tracking
- Sales management
- Business development
- Sales presentations
- Customer service
- Attention to detail
- Problem-solving
- Engaging with diverse customers
- Quick decision making
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Outbound Associate
Petsmart DC22
06.2022 - 03.2025
Sales and Service Specialist
Firestone Complete Auto Care
04.2020 - 06.2022
Sales/Commercial Driver
AutoZone
12.2019 - 03.2020
Airborne Infantryman
Army
08.2016 - 11.2019
High School Diploma -
Reading Senior High School
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