Jonathan Blanquel

McSherrystown

Summary

Information Technology Technician with hands-on experience supporting enterprise infrastructure, including server deployment, POS system configuration, and end-user technical support. Skilled with Linux-based systems, virtualization platforms, and IT service management tools. Proven ability to collaborate with field technicians, automate configuration tasks, and troubleshoot complex technical issues in fast-paced environments.

Overview

years of professional experience

Work History

Information Technology Technician

Foot Locker Corporate

07.2025 - Current

Remotely supported on-site technicians during server and POS deployments across multiple retail locations
Executed automation scripts to configure POS registers and streamline system provisioning
Performed server imaging, OS deployment, and configuration of Oracle Linux systems
Managed support tickets using ServiceNow and documented troubleshooting activities in Jira
Utilized Active Directory, VMware vSphere, Cisco Meraki, and SOTI MobiControl for system management
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Information Specialist

Federal Communication Commission

01.2024 - 07.2025

Responded to public inquiries regarding licensing, applications, Broadband Data Collection, and complaint filing
Researched and resolved consumer issues using FCC policies and knowledge base resources
Documented interactions in ServiceNow to ensure compliance with federal standards
Managed 50+ inbound calls daily and escalated complex cases to higher-level specialists

Sales Associate

Walmart

03.2022 - 01.2025

Processed POS transactions and maintained accurate cash handling procedures
Trained and mentored new team members on procedures and customer service standards
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Created inviting environment for customers by maintaining store organization and cleanliness.

Education

High School Diploma -

Gettysburg Area High School

Gettysburg, PA

05-2019

Skills

Systems & Infrastructure: Active Directory Oracle Linux VMware vSphere
Networking & Device Management: Cisco Meraki SOTI MobiControl
ITSM & Ticketing: ServiceNow Jira

Other Tools: Microsoft Office System Deployment Technical Documentation Troubleshooting
End user support
Device configuration

Websites

linkedin.com/in/jonathan-blanquel-758794297

Clearancce

Public Trust Clearance (Active)

Languages

English

Native or Bilingual

Spanish