Jonathan D. Cotner
Philadelphia
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager / Assistant Manager / Inside-outside Sales Associate / / Shipping and Receiving / Delivery Driver / Customer Service Attendant
Eastern Autoparts Warehouse
01.2015 - 01.2025
- Oversaw all aspects of store operations, including sales, customer service, inventory management and staff supervision
- Managed a team of 20 employees, providing training, coaching and performance evaluations to ensure high levels of productivity and customer satisfaction
- Led regular team meetings to communicate goals, provided tactic strategies, communicate, and fostered a positive work environment
- Ensured compliance with company policies, procedures and safety regulations at all times
- Maintained a clean, organized and visually appealing store environment that exceeded customer expectations
- Knowledge and understanding company software, programs and equipment
- (CAT 1 Auto parts catalogs, Microsoft Word, Microsoft Teams, Excel Workbook, Outlook, PowerPoint, Paycom, ADP, scanning tools, stock sheets, POS and cash registers.)
- HR and employee operations
- (Payroll, hiring, training, performance reviews, benefits, accident reports, scheduling and planning.)
- Accounts Receivable / Accounts payable
- (Responsible for daily finances, managing customer accounts, operating POS terminals and registers, collecting and posting payments.)
- Inside / outside sales and customer service
- (Over 20 years of excellent customer service experience, safety certified, multiple sales quota and store growth awards.)
- Dispatching and warehouse
- (Assembled and staged orders, maintained and serviced a fleet of 10 cars, managed over 20 drivers, inventory discrepancies and quality control, stock associate, pallet building and wrapping able to lift over 50 pounds.)
- Efficiently stocked and scanned frozen food products on shelves and freezers, ensuring products were fresh and readily available for customers and keeping updated stock sheets
- Followed safety protocols while handling heavy equipment and operating machinery in stockroom areas and freezers
- Deliver driver, valid driver's license, background check and drug screening
- Reliable, dedicated, strong work ethic, problem solver and organized
Frozen Food Associate
ShopRite
01.2006 - 01.2016
- Effectively identified out-of-stock items quickly replenishing them minimizing potential lost sales.
- Maintained a clean and organized work environment for efficient operations and enhanced customer experience.
- Implemented company guidelines for maintaining food safety standards, ensuring compliance with regulations at all times.
- Ensured proper handling, storage, and rotation of frozen products to maintain optimal quality and reduce waste.
- Informed customers about promotions or special offers related to frozen foods effectively increasing cross-selling opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Father Judge High School
Philadelphia, PA06-2005
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Cash management
- Inventory control
- Workplace safety
- Organizational skills
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Received top sales achievement awards at Eastern Auto Parts Warehouse in 2022 and 2023
- Exceeded monthly store sales goals 2 years in a row.
- Named EAPW “Driver of the year” in 2017.
- Supervised team of 25 staff members.
Certification
- CSP - Certified Safety Professional
Timeline
Store Manager / Assistant Manager / Inside-outside Sales Associate / / Shipping and Receiving / Delivery Driver / Customer Service Attendant
Eastern Autoparts Warehouse
01.2015 - 01.2025
Frozen Food Associate
ShopRite
01.2006 - 01.2016
High School Diploma -
Father Judge High School
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