Jonathan Goncus
Boyertown
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
09.2017 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Supported inventory management by restocking shelves and conducting counts.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Intern Probation Parole Officer
Chester County
05.2021 - 08.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Monitored compliance with court orders, providing necessary interventions for at-risk individuals.
- Conducted assessments to evaluate offender risk and needs, ensuring appropriate supervision levels.
Education
Master of Science - Criminal Justice
West Chester University of Pennsylvania
West Chester, PA12-2025
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
West Chester, PA12-2022
Associate of Applied Science - Criminal Justice
Montgomery County Community College
Blue Bell, PA05-2019
Skills
- Effective team collaboration
- Effective time management
- Analytical problem-solving
- Critical thinking
- De-escalation techniques
- Responsive to new challenges
Accomplishments
- Used Microsoft Excel to develop an organized parole and probation offender database spreadsheet that helped simplify & catalog lists of clients .
Timeline
Intern Probation Parole Officer
Chester County
05.2021 - 08.2021
Sales Associate
Lowes Home Improvment
09.2017 - Current
Master of Science - Criminal Justice
West Chester University of Pennsylvania
Bachelor of Science - Criminal Justice
West Chester University of Pennsylvania
Associate of Applied Science - Criminal Justice
Montgomery County Community College