Jonathan Iglesias García
Mechanic
Don Bosco
Summary
Outgoing Warranty Specialist with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Valet parking
Motores Japoneses - Suzuki
Warranty Supervisor
Distribuidora Automotriz Fortune - Changan Auto
08.2023 - 02.2024
- Evaluated every warranty claims to determine validity and appropriate action, mitigating potential conflicts or disputes.
- Reduced customer complaints by streamlining communication between departments and improving response times.
- Facilitated cross-functional meetings for improved collaboration between departments involved in the warranty process.
- Developed comprehensive reports highlighting key performance indicators related to warranties and service levels.
- Conducted regular evaluations of team performance metrics, identifying areas for improvement or additional training needs.
- Resolved escalated issues promptly and professionally, ensuring long-term client relationships.
- Reviewed service contracts and ensured adherence to terms during the warranty period, minimizing liability risks for the company.
- Optimized inventory management by coordinating with suppliers to maintain necessary parts availability for warranty repairs.
Automotive Service Advisor
Motores Japoneses - Suzuki
05.2021 - 04.2023
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers.
- Evaluated technician performance reports to identify areas for improvement and provide constructive feedback for ongoing professional development.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Warranty Analyst
Motores Japoneses - Suzuki
02.2018 - 04.2021
- Maintained warranty analyst expertise through continuous learning and staying updated on industry trends and best practices.
- Reviewed technical documents such as repair manuals or part catalogs to verify eligibility of specific components under manufacturer''s warranties.
- Audited completed warranty claims to ensure accuracy, compliance, and proper documentation.
- Maintained claims data in workshop systems.
- Prepared warranty documents for managers or legal personnel.
- Responsible for the proper control of disposal or recycling of parts replaced under warranty.
Education
Bachelor of Degree in Automotive Mechanics -
Universidad Tecnológica De Panamá
Panamá 12.2024
High School Diploma -
Instituto Fermín Naudeau
Panamá 05.2001 - 05.2012
Skills
Warranty Management
Technical knowledge
Trend Analysis
Compliance Management
Records Review
Team Management
Database Administration
Customer Education
Building Relationships
Customer Relations
Diagnostic Tools (OBD2)
Customer Satisfaction
Vehicle diagnostics
Service Advising
Repair Recommendations
Courses Seminars
- Seminario de Redes de Comunicación Can Bus - Euro Taller
- Suzuki Service Advisor Training - Suzuki Motor Corporation
- Warranty Specialist Neo Training - Changan International Corporation
Personal Information
Age: 29 años
Identification
8-888-2144
References
- Ricardo Reyes, Profesor, 6518-6566
- Ulises Achurra, Instructor, 6305-3956
Certification
Soft Skills based on Customer Service
Timeline
Warranty Specialist
11-2023
Warranty Supervisor
Distribuidora Automotriz Fortune - Changan Auto
08.2023 - 02.2024
Soft Skills based on Customer Service
02-2023
Automotive Service Advisor
Motores Japoneses - Suzuki
05.2021 - 04.2023
Warranty Analyst
Motores Japoneses - Suzuki
02.2018 - 04.2021
High School Diploma -
Instituto Fermín Naudeau
05.2001 - 05.2012
Valet parking
Motores Japoneses - Suzuki
Bachelor of Degree in Automotive Mechanics -
Universidad Tecnológica De Panamá