Jonathan Kenst
Pittsburgh
Summary
Dynamic and results-driven professional with extensive experience as a Flooring Associate at Home Depot, excelling in customer satisfaction through personalized recommendations and expert product knowledge. Proven skills in vinyl and hardwood flooring installation, coupled with strong communication and problem-solving abilities, have consistently enhanced showroom performance and customer engagement.
Overview
12
12
years of professional experience
Work History
Flooring Associate
Home Depot
Pittsburgh, PA
09.2017 - Current
- Enhanced customer satisfaction by providing personalized flooring recommendations based on individual preferences and needs.
- Demonstrated comprehensive product knowledge during sales presentations, instilling confidence in customers regarding the quality and value of our offerings.
- Maintained a well-organized showroom, showcasing various flooring options for easy customer access and navigation.
- Implemented innovative visual merchandising strategies that effectively showcased available product lines while optimizing floor space utilization within the showroom environment.
Ground Transportation Chief Dispatcher
171st Air Refueling Wing
Pittsburgh, PA
08.2013 - Current
- Implemented quality control measures that resulted in consistently accurate and timely dispatches, improving overall customer satisfaction rates.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
Associate of Science - Aircraft Maintenance Technology
Pittsburgh Institute of Aeronautics
West Mifflin10-2025
No Degree - Graphic Design
Slippery Rock University
Slippery Rock, PASkills
- Floor leveling techniques
- Power tool operation
- Communication and interpersonal skills
- Organization and planning
- Sales and upselling
- Problem-solving capacity
- Vinyl flooring installation
- Estimating and measuring
- Hardwood flooring installation
- Laminate flooring installation
- Excellent work ethic
- Safe workplace procedures
- Floor leveling
- Team building
- Professionalism
- Active listening
Timeline
Flooring Associate
Home Depot
09.2017 - Current
Ground Transportation Chief Dispatcher
171st Air Refueling Wing
08.2013 - Current
Associate of Science - Aircraft Maintenance Technology
Pittsburgh Institute of Aeronautics
No Degree - Graphic Design
Slippery Rock University