Jonathan Kenst
Pittsburgh
Summary
Dynamic and results-driven professional with extensive experience as a Flooring Associate at Home Depot, excelling in customer satisfaction through personalized recommendations and expert product knowledge. Proven skills in vinyl and hardwood flooring installation, coupled with strong communication and problem-solving abilities, have consistently enhanced showroom performance and customer engagement.
Overview
12
12
years of professional experience
Work History
Flooring Associate
Home Depot
09.2017 - Current
- Enhanced customer satisfaction by providing personalized flooring recommendations based on individual preferences and needs.
- Demonstrated comprehensive product knowledge during sales presentations, instilling confidence in customers regarding the quality and value of our offerings.
- Maintained a well-organized showroom, showcasing various flooring options for easy customer access and navigation.
- Implemented innovative visual merchandising strategies that effectively showcased available product lines while optimizing floor space utilization within the showroom environment.
Ground Transportation Chief Dispatcher
171st Air Refueling Wing
08.2013 - Current
- Implemented quality control measures that resulted in consistently accurate and timely dispatches, improving overall customer satisfaction rates.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
Associate of Science - Aircraft Maintenance Technology
Pittsburgh Institute of Aeronautics
West Mifflin10-2025
No Degree - Graphic Design
Slippery Rock University
Slippery Rock, PASkills
- Floor leveling techniques
- Power tool operation
- Communication and interpersonal skills
- Organization and planning
- Sales and upselling
- Problem-solving capacity
- Vinyl flooring installation
- Estimating and measuring
- Hardwood flooring installation
- Laminate flooring installation
- Excellent work ethic
- Safe workplace procedures
- Floor leveling
- Team building
- Professionalism
- Active listening
Timeline
Flooring Associate
Home Depot
09.2017 - Current
Ground Transportation Chief Dispatcher
171st Air Refueling Wing
08.2013 - Current
Associate of Science - Aircraft Maintenance Technology
Pittsburgh Institute of Aeronautics
No Degree - Graphic Design
Slippery Rock University
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