Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Maoxomphu

Philadelphia

Summary

Dynamic Auto Glass Technician with proven expertise at Lucky Auto Glass LLC, excelling in windshield replacement and crack repair. Recognized for exceptional customer service and effective team collaboration, ensuring high-quality installations and fostering lasting client relationships. Skilled in diagnosing problems and utilizing hand and power tools to deliver efficient mobile services.

Overview

13
13
years of professional experience

Work History

Auto Glass Technician

Lucky Auto Glass LLC
09.2024 - Current
  • Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
  • Accepted and processed payments for services.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
  • Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
  • Developed lasting client relationships by delivering exceptional service and follow-up care.
  • Replaced windshields and windows in vans, trucks and cars.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Provided mobile services, bringing convenience to customers at their preferred locations.
  • Processed returns of glass and moldings.

Auto Glass Technician

D&D Auto Glass
07.2022 - 06.2024
  • Provided detailed explanations of repair processes to customers, fostering transparency about the services being rendered.
  • Applied primer, installed glass and monitored curing.
  • Improved customer satisfaction by providing efficient and professional auto glass repair and replacement services.
  • Removed particles such as dirt and loose glass from damaged areas.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
  • Maintained inventory of automotive tools and installation materials.
  • Provided quality auto glass installation services, windshield replacement, and crack repair.
  • Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
  • Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
  • Accepted and processed payments for services.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
  • Replaced windshields and windows in vans, trucks and cars.
  • Processed returns of glass and moldings.

Laser Printer Technician

Action Mailers
04.2017 - 05.2022
  • Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
  • Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
  • Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
  • Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
  • Optimized print quality by adjusting color profiles, calibrating devices, and conducting thorough tests before finalizing projects.
  • Leveraged strong communication skills to clearly convey complex information regarding printer functionality, setup, and features to non-technical clients or colleagues.
  • Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
  • Performed maintenance duties and safely handled chemicals and solutions.

Truck Driver

Triple C Trucking
06.2016 - 03.2017
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Achieved high levels of customer satisfaction, reliably meeting specific delivery instructions.
  • Increased efficiency in loading and unloading processes, utilizing proper equipment handling techniques.
  • Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
  • Removed and unloaded packages from commerical B trucks for customer deliveries, using extreme care to avoid damage to goods.

Line Cook

Wok Works
05.2014 - 11.2016
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Grilled meats and seafood to customer specifications.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
  • Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.

Host

Thai Cottage
09.2012 - 09.2013
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Advised customers about special offerings and menu items to help drive sales.
  • Input orders accurately into POS terminal, split bills and accepted payments.

Education

High School Diploma -

Houston Community College
05-2011

Skills

  • Hand and power tools
  • Diagnosing problems
  • Power tool operation
  • Troubleshooting malfunctions
  • Installing windows
  • Molding installation
  • Safety procedures
  • Quality assurance
  • Trash disposal
  • Repairing cracks
  • Replacing windshields
  • Mobile service
  • Urethane adhesion
  • Glass cutting
  • Crack repair
  • Customer service skills
  • Excellent communication
  • Team collaboration
  • Physical stamina

Timeline

Auto Glass Technician

Lucky Auto Glass LLC
09.2024 - Current

Auto Glass Technician

D&D Auto Glass
07.2022 - 06.2024

Laser Printer Technician

Action Mailers
04.2017 - 05.2022

Truck Driver

Triple C Trucking
06.2016 - 03.2017

Line Cook

Wok Works
05.2014 - 11.2016

Host

Thai Cottage
09.2012 - 09.2013

High School Diploma -

Houston Community College

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Jonathan Maoxomphu