Jonathan Ochoa
Philadelphia
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing salesprofessional with track record of driving increased sales, improving buying experience and elevatingcompany profile with target market.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Services Specialist
Forcontact U.S.A Inc.
02.2014 - 11.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Furniture Sales Associate
Macy's Furniture Gallery
08.2008 - 11.2013
- Maintained showroom samples and catalog libraries for customer viewing
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Greeted customers and prospects upon showroom entry
- Asked open-ended questions to ascertain what types of products or services customer required
- Assisted patrons with seating by giving directions and lighting paths
- Provided information about current and future events at facility
- Consulted on design of model homes for furniture placement based on layout and lighting.
Education
High School Diploma -
Big Spring High School
Big Spring, TX08.2002
Elemantal Basic Grade
San Gabriel School
Panama City, Panama 07.1994
Skills
- Microsoft applications proficiencyShopping Cart collectionCustomer servicePayment coordinationOrganizationProgress monitoring
- Microsoft applications
- Brochures
- Customer service
- Fast
- Inventory
- Microsoft Excel
- Purchasing
- Sales
- Spreadsheets
Certification
- Certified Protection Officer (CPO)
Timeline
Customer Services Specialist
Forcontact U.S.A Inc.
02.2014 - 11.2019
Furniture Sales Associate
Macy's Furniture Gallery
08.2008 - 11.2013
High School Diploma -
Big Spring High School
Elemantal Basic Grade
San Gabriel School
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