Jonathan Reed
King Of Prussia
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
13
13
years of professional experience
Work History
Service Coordinator
AmeriHealth Caritas
Philadelphia, PA
01.2025 - Current
- Coordinated care plans for members, ensuring timely access to services and resources.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Managed case documentation and maintained compliance with regulatory requirements and quality standards.
Tenant Services Coordinator
RHD-Returning Citizens
Philadelphia, PA
08.2020 - 01.2025
- Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
- Supervised daily operations of property in accordance with corporate policies and procedures.
- Processed rent collection invoices, billing and other charges in accordance with tenant lease agreements.
- Acted as professional liaison between tenants and personnel in management office.
- Promoted positive company and owner relationships through proactive attention to concerns.
Tenant Services Coordinator
RHD- Team Arrive
Philadelphia, PA
04.2019 - 08.2020
- Maintained a case load of 100 participants
- Attend all Lease signings with participants
- Serve as a liaison and respond to all requests within 24 hours for the tenant and their property manager as well as the county Tenant Services Liaison (TSL)
- Provide Pre-tenancy services to individuals that include a review of each participant’s housing history, available income, employment history and identify any barriers that may make acquisition/maintenance of housing difficult
Program Supervisor
RHD- New Foundations
Bryn Mawr, PA
06.2016 - 04.2019
- Directed team of 12 personnel, overseeing records, performance and quality assurance.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Set up and directed all aspects of a Day program with psychiatric rehabilitation focus.
- Established policies covering Calling Out, Inclement Weather and Boundaries.
Psych Rehab Worker
RHD- New Foundations
Bryn Mawr, PA
03.2013 - 06.2016
- Coordinated services with other community providers through recognition of multiple needs of clients.
- Completed client intake and admission paperwork and oriented new individuals to program.
- Facilitated and conducted individual services addressing variety of needs and health concerns for clients.
- Delivered crisis intervention support and de-escalation for clients experiencing mental health, emotional and behavioral symptoms.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05-2018
Skills
- Creative and Adaptable
- Spreadsheet Tracking
- Program Management
- Verbal and Written Communication
- Administrative Leadership
- Time management
- Problem-solving
Accomplishments
- Assisted with the pilot program 100
- Assisted with the pilot program Rapid Reconnect
- Participated in the Philadelphia Count (2019)
Timeline
Service Coordinator
AmeriHealth Caritas
01.2025 - Current
Tenant Services Coordinator
RHD-Returning Citizens
08.2020 - 01.2025
Tenant Services Coordinator
RHD- Team Arrive
04.2019 - 08.2020
Program Supervisor
RHD- New Foundations
06.2016 - 04.2019
Psych Rehab Worker
RHD- New Foundations
03.2013 - 06.2016
Bachelor of Arts - Psychology
Southern New Hampshire University