Jonathan Sersaw

As an Infantry Team Leader, I was responsible for ensuring mission success by using strategic planning skills to navigate challenging situations. I kept my superiors informed by providing detailed situational reports, which helped them make effective decisions. I also created backup plans for unexpected events, allowing the team to quickly adjust during changing missions. I maintained discipline within the unit by enforcing military standards and regulations. Working with other teams on joint missions, I made sure we coordinated smoothly and completed tasks effectively.

I mentored junior soldiers, helping them grow in their military careers, and I led the infantry team to complete missions by giving clear instructions and promoting good communication. Under pressure, I used my tactical expertise to make quick, critical decisions, ensuring successful outcomes in high-stress situations. I also focused on keeping the unit ready by conducting regular equipment checks and maintenance.

My leadership led to multiple commendations for outstanding performance. I regularly produced reports on equipment status, team readiness, and intelligence for my superiors. In addition, I trained the team to handle emergency situations and taught them how to integrate tactical planning, equipment maintenance, and weapon use. I also trained multinational partners, contractors, and foreign nationals to improve their defense skills. I led the team in field exercises and operations and managed equipment worth over $4 million during deployments.

Assembled carbon fiber parts for use in General Motors vehicles, ensuring high-quality standards for functionality and design. Successfully confirmed material positions, adhesion, and appearance before production, ensuring the integrity of each component. Adapted quickly to changing project requirements, demonstrating flexibility and strong problem-solving abilities when faced with challenges. Maintained an efficiency rating of over 90%, consistently meeting production goals. Assisted in training new hires, contributing to team development and maintaining a productive work environment.

Enhanced customer satisfaction by providing prompt and courteous greetings, directing customers to the appropriate service area, and ensuring a smooth experience. Managed the pick-up and drop-off of customer vehicles, ensuring timely and efficient service. Collaborated closely with service advisors to improve vehicle turnover times, contributing to overall operational efficiency and customer satisfaction.