Jonathan Wise

General Manager of Food Service

Bob Evans Restaurant

Phoenixville

02.2021 - Current

Managed daily food service operations to ensure efficient workflow.
Supervised staff scheduling and training for optimal performance.
Collaborated with vendors to maintain quality product supplies.
Resolved customer complaints to enhance service quality.
Conducted team meetings to discuss service improvements and updates.
Monitored compliance with health regulations in food handling practices.
Scheduled staffing levels according to expected business volume on a daily basis.
Trained and supervised staff members in all aspects of restaurant operations.
Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Ensured compliance with all local health codes, sanitation regulations, and company policies.
Performed administrative tasks including budgeting activities.
Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
Trained new hires on company policies and procedures.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Managed inventory and rotated food products in storage to avoid spoilage and waste.
Reviewed daily task list with employees and assigned tasks for completion.
Monitored actions of staff and customers to uphold health and safety standards.
Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Responded to customer concerns efficiently, accurately and with detailed information.