Jordan Denton
Philadelphia
Summary
Dynamic server with a proven track record at Hilton Hotel & Suites, excelling in customer service and conflict resolution. Recognized for outstanding sales techniques, winning a competition at Mangoes Restaurant. Adept at table management and effective communication, I thrive in fast-paced environments while ensuring guest satisfaction and comfort.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Hilton Hotel & Suites
Ocean City
05.2019 - 08.2025
- Delivered exceptional customer service in a high-end environment, as well as in a fast-paced, seasonal bar and grill.
- Managed the dining areas to ensure cleanliness and comfort for guests.
- Promoted to certified server trainer in 2021.
- Handled guests' inquiries and resolved issues professionally.
Server
Mangoes Restaurant
Key West
12.2019 - 05.2021
- Delivered excellent service with a smile in a fast-paced patio environment, and indoor fine dining environment on Duval Street.
- I won a sales competition while serving at Mangoes, and the prize was a sunset cruise.
- Quickly adapted to a new, unique, locally beloved dining environment.
Education
General Studies
Wor-Wic Community College
Salisbury, MD05-2018
Skills
- Customer service
- Table management
- Menu knowledge
- Sales techniques
- Server training
- Conflict resolution
- Time management
- Effective communication
Certification
- Tips Certification -valid through 2026
- ECPAT Preventing Human Trafficking Certification
- Heat Illness Prevention Training
Accomplishments
- Won Food and Beverage Star of the Year for the Hilton through MHLA Stars of the Industry Awards - April 25th, 2025
- Won Hilton Hotels and Resorts team member of the month within my first thirty days of being hired.
- Won multiple "Catch Me at My Best" contests at the Hilton, with having the most customer compliments and positive reviews.
- Won sunset cruise tickets after winning a sales competition within my first month of working at Mangoes Restaurant.
- Became a server supervisor and certified trainer at the Hilton Resort in Ocean City.
- Received multiple compliments from hotel guests from their Hilton Stay Surveys.
Timeline
Server
Mangoes Restaurant
12.2019 - 05.2021
Server
Hilton Hotel & Suites
05.2019 - 08.2025
General Studies
Wor-Wic Community College
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