Jordan Moten
Sunbury
Summary
Customer Service Representative committed to handling customer and associate needs. Also possess communication and problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities, and roles.
Overview
4
4
years of professional experience
Work History
Customer Service Scheduling Specialist
Geisinger Medical Center
07.2023 - Current
- Created and communicated schedule change notices to patients.
- Submitted requests and changes into the scheduling system and created accurate customer service schedules.
- Responded to customer requests, offering excellent support.
- Sought ways to improve processes and services provided.
- Managed over 50 calls per day.
Shift Supervisor
CVS Pharmacy Health
01.2022 - 06.2023
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Supervised and led employees to maintain productivity and customer service levels.
- Educated customers about offerings, promotions, and pricing to boost sales.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Operations Lead/Customer Service Associate
Kohls Department Store
06.2021 - 03.2022
- Engaged clients in person and over the phone to answer questions and address complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Cross-trained and backed up other customer service employees.
- Maintained up-to-date knowledge of product and service changes.
- Provided ongoing customer service.
Grocery Stocker
Weis Markets
03.2020 - 06.2021
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Checked for outdated grocery items and removed them from inventory.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained current knowledge of shelf planograms and end cap plans for merchandise products.
Host/Food Preparation Worker
Marzonis
08.2019 - 07.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Organized and re-stocked various stations and self-service items.
- Prepared food orders to support waitstaff and other team members.
- Learned other teammates' work tasks to train as backup.
Education
Bachelors - Business Management
Colorado Tech University
Denver, CO02.2025
High School Diploma -
Shikellamy High School
Sunbury, PA06.2021
Skills
- Complaint resolution
- Stocking and replenishing
- Management
- Customer service
- Money handling abilities
- Teamwork and Collaboration
Timeline
Customer Service Scheduling Specialist
Geisinger Medical Center
07.2023 - Current
Shift Supervisor
CVS Pharmacy Health
01.2022 - 06.2023
Operations Lead/Customer Service Associate
Kohls Department Store
06.2021 - 03.2022
Grocery Stocker
Weis Markets
03.2020 - 06.2021
Host/Food Preparation Worker
Marzonis
08.2019 - 07.2020
Bachelors - Business Management
Colorado Tech University
High School Diploma -
Shikellamy High School
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