Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jordan Shaffer

Abington

Summary

Dynamic and detail-oriented Cake Decorator at Sam’s Club, recognized for exceptional customer service and custom cake consultations. Proven expertise in food safety and precise hand-eye coordination, consistently achieving high customer satisfaction. Awarded Associate of the Month twice, demonstrating commitment to quality and excellence in a fast-paced environment. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Cake Decorator

Sam’s Club
08.2022 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.

Retail Sales Associate

Primark
03.2021 - 08.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Cashier

Rite Aids Pharmacy
01.2020 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Abington Senior High School
Abington, PA

Skills

  • Cake decoration
  • Food handling safety
  • Precise Hand-eye coordination
  • Custom cake consultations
  • ServSafe Manager Certified
  • Associate of the month twice
  • Customer satisfaction
  • Customer service

Accomplishments

    Within being at the current company, I’ve been awarded Associate of the month for February 2023, and January 2025. Also passed my ServSafe Food Handler and ServSafe Food Manager assessment with great scores. Completed the Cake Decorator Training hands on, and have thoroughly been improving my work.

Timeline

Cake Decorator

Sam’s Club
08.2022 - Current

Retail Sales Associate

Primark
03.2021 - 08.2022

Cashier

Rite Aids Pharmacy
01.2020 - 03.2021

Abington Senior High School

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Jordan Shaffer