Jordan Stavely
Northumberland
Summary
Dynamic professional with extensive experience in managing daily operations and enhancing team performance. Expertise in staff training and customer inquiry resolution, ensuring high service quality and operational standards. Committed to driving workflow improvements and increasing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Manager
Auto Zone
Middleburg
03.2023 - Current
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained staff on product knowledge and customer service best practices.
- Oversaw inventory management and restocking processes for optimal availability.
- Resolved customer inquiries and complaints to enhance service quality.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supervisor
UPS
Carlisle
06.2021 - 09.2023
- Supervised daily operations in package sorting and delivery processes.
- Monitor and fix shipping errors.
- Train employees in safe work practices in loading and unloading trailers and vehicles.
- Ensure a smooth workflow.
- Monitored performance metrics to maintain high service standards.
- Conducted regular safety audits to promote a safe working environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Education
Collision Repair - Auto Body Repair
Sun Area Technical Institute
New Berlin, PA03-2009
General Studies
Shikellamy High School
Sunbury, PASkills
- Inventory management
- Staff training and development
- Performance evaluation
- Customer service excellence
- Workflow optimization
- Quality assurance processes
References
References available upon request.
Timeline
Manager
Auto Zone
03.2023 - Current
Supervisor
UPS
06.2021 - 09.2023
Collision Repair - Auto Body Repair
Sun Area Technical Institute
General Studies
Shikellamy High School