Jordayn Wilburn
Philadelphia
Summary
Results-driven Fitness Professional and Operations Leader with expertise in team leadership, membership growth, and sales achievement. Certified by NASM and ISSA, committed to health, performance, and community development. Skilled in coaching staff to achieve performance goals and delivering tailored fitness guidance that enhances client retention.
Overview
11
11
years of professional experience
Work History
Sales Specialist
LUCID
King of Prussia
08.2025 - Current
- Cultivated client relationships that strengthened loyalty and retention.
- Conducted product demonstrations to showcase features and benefits effectively.
- Generated weekly leads and pursued appointments to convert prospects into new customers.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Collaborated with marketing teams to align sales strategies with company goals.
- Conducted post-sale follow-ups to confirm customer satisfaction and address any concerns.
- Documented and organized sales records to ensure accurate finalization of transactions.
Master Level Personal Trainer
The Edge Fitness Clubs
Cherry Hill
02.2024 - 08.2025
- Developed and implemented fitness programs tailored to diverse member needs.
- Recruited, interviewed, trained and supervised fitness staff to enhance service quality.
- Oversaw daily operations of fitness programs and member services to enhance member engagement.
- Managed the daily operations of the fitness center, ensuring safety standards customer concerns were met.
- Performed staff evaluations to uphold company standards and improve service delivery.
- Oversaw maintenance of gym equipment for optimal safety and functionality.
- Coordinated with marketing team to schedule and promote fitness classes, events, and activities, increasing member participation.
Assistant Manager
PELOTON
Cherry Hill
11.2020 - 02.2024
- Coordinated daily store operations and supported team performance initiatives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new staff on customer service standards and company policies.
- Led staff meetings to align on goals and expectations.
- Analyzed sales trends to pinpoint opportunities for enhancing service delivery.
- Oversaw inventory management to ensure product availability and quality.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager
Adidas
Cherry Hill
11.2017 - 11.2020
- Oversaw daily store operations and team performance, enhancing overall efficiency.
- Trained new staff on customer service standards and company policies to ensure consistent service delivery.
- Managed inventory to ensure product availability and adherence to quality standards.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Conducted staff meetings to communicate goals and expectations effectively.
- Monitored sales trends to identify and address opportunities for service improvement.
- Supervised scheduling of shifts and assignment of duties within the team.
- Ensured compliance with safety regulations and internal company policies.
Assistant Manager
ALDO
Deptford
10.2014 - 11.2017
- Managed daily store operations and team performance to enhance efficiency.
- Implemented quality control measures to uphold company standards.
- Conducted one-on-one meetings with employees to provide performance feedback and set development goals.
- Planned and delivered training sessions to close skills gaps and enhance team effectiveness.
- Led team meetings to communicate business results and ongoing priorities.
- Assigned work and monitored project personnel performance for accountability.
- Reviewed completed work to ensure consistency, quality, and compliance with standards.
- Monitored sales trends to identify opportunities for service delivery improvements.
Education
Certified Personal Trainer & Nutritionist -
ISSA | International Sports Sciences Association
01-2025
Certified Personal Trainer -
NASM | National Academy of Sports Medicine
12-2023
Associate of Arts - Psychology
Camden County College
Blackwood, NJ05-2016
Skills
- Sales strategy
- Upselling strategies
- Objection handling
- Account management
- Customer retention skills
- Customer service and care
- Product training
- Sales forecasting
- Network building
- Relationship management
- Team leadership and supervision
- Operations oversight
Timeline
Sales Specialist
LUCID
08.2025 - Current
Master Level Personal Trainer
The Edge Fitness Clubs
02.2024 - 08.2025
Assistant Manager
PELOTON
11.2020 - 02.2024
Assistant Manager
Adidas
11.2017 - 11.2020
Assistant Manager
ALDO
10.2014 - 11.2017
Certified Personal Trainer & Nutritionist -
ISSA | International Sports Sciences Association
Certified Personal Trainer -
NASM | National Academy of Sports Medicine
Associate of Arts - Psychology
Camden County College