Jordyn Robinson
Philadelphia
Summary
Adept at leading teams under challenging conditions, I enhance operational efficiency by mentoring staff and optimizing company’s mission plans. My customer service excellence and problem-solving prowess, honed across roles, consistently improved customer satisfaction and operational standards. Building skills in varies job fields I reliably elevate team performance and service quality, while offering a solid foundation.
Overview
4
4
years of professional experience
Work History
Lead Ramp Service Agent
Frontier Airlines
10.2023 - Current
- Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
- Mentored junior staff members, enhancing their skills and contributing to overall team success.
- Collaborated with other departments to resolve operational issues, ensuring optimal performance across all areas of responsibility.
- Assisted in budget planning by analyzing historical data on labor costs and equipment usage trends, enabling more accurate forecasting for future needs.
Customer Service Agent
American Airlines
07.2022 - 10.2023
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Maintenance Custodian
Mainline Health- Paoli Memorial Hospital
01.2021 - 06.2022
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Continuously expanded knowledge of maintenance best practices through ongoing training and professional development opportunities.
Education
Healthcare Administration -
Grand Canyon University
Phoenix, AZSkills
- Customer service
- Problem-solving
- Dependable and responsible
- Team leadership
- Safety procedures
- Aircraft marshalling
- Coaching and mentoring
- Attention to detail
- Problem-solving abilities
- Reliability
Timeline
Lead Ramp Service Agent
Frontier Airlines
10.2023 - Current
Customer Service Agent
American Airlines
07.2022 - 10.2023
Maintenance Custodian
Mainline Health- Paoli Memorial Hospital
01.2021 - 06.2022
Healthcare Administration -
Grand Canyon University
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