Jordyn Truman
Indiana
Summary
Adaptable professional with extensive experience in team leadership and training. Demonstrated ability to resolve conflicts effectively while improving customer experiences and maintaining compliance with operational standards.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Rose Inn Restaurant
Indiana
08.2021 - Current
- Assisted in managing daily restaurant operations and ensuring smooth workflows.
- Trained new staff on customer service standards and operational procedures.
- Coordinated schedules for team members to optimize coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Collaborated with kitchen staff to streamline food preparation processes and service times.
- Conducted regular quality checks on food presentation and service delivery standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
Assistant Manager
American Eagle Outfiters
Indiana
02.2018 - 08.2021
- Resolved customer complaints promptly, enhancing overall experience.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new staff on customer service standards and operational procedures.
- Coordinated schedules for team members to optimize coverage during peak hours.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies.
- Implemented inventory control measures to maintain stock levels.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented quality control measures to uphold company standards.
Education
Bachelor of Arts - Healthcare/Nursing
Indiana University of Pennsylvania
Indiana, PA12-2025
Skills
- Employee training
- Customer service
- Team leadership
- Conflict resolution
- Time management
- Adaptability
- Orientation and training
- Staff management
- Quality assurance
- Retail operations management
- Sales monitoring
- Schedule oversight
- Verbal and written communication
- Workplace safety compliance
- Employee orientation
- Employee supervision
- Customer satisfaction
- Operations management
- Customer relations
- Inventory management
- CRM management
- Staff development
- Team collaboration
- Team motivation
- Multitasking and organization
- Customer rapport
- Money handling
- Team building
- Problem-solving
Timeline
Assistant Manager
Rose Inn Restaurant
08.2021 - Current
Assistant Manager
American Eagle Outfiters
02.2018 - 08.2021
Bachelor of Arts - Healthcare/Nursing
Indiana University of Pennsylvania