Jorge Alberto Cisneros Solís

• Define, organize and execute the business strategy for the mobile prepaid segment nationwide

Key achievements:

• Make Tigo Panama the company with the largest market share in the telecommunications industry in Panama.

• Plans, organizes, directs and controls the sales management of the company for the prepaid and postpaid segments.
  

Key achievements:

• Increase annual prepaid sales by 8% through the implementation of a geo-supervision and traceability system to minimize inventory breaks and guarantee product availability in more than 10000 points nationwide.

• Define the customer contact strategy in all service channels, implement best practices to ensure a contact experience that guarantees the best user experience and the best service experience.

Key achievements:

• Implement a new contact strategy in the different contact channels, reaching 72% of customer contacts through digital channels and self-service channels, reducing service costs by 30%.

• Ensure the proper administration and operation of the main workshop of Toyota main dealer in Panama (Body shop, Repair shop, Maintenance shop) offering a high level of quality service to our customers.  

Key Achievements:

• During the time I worked with Toyota we had the opportunity to increase workshop productivity by over 10%, reducing the time that the vehicles stayed in the workshop for 7 to 4 days thanks to the implementation of a system of appointments "Just in Time".

• Perform, review and approve the payment of claims, ensuring compliance with AIG policies and defined service levels, achieving high levels of customer satisfaction. 

Key Achievements

• With the implementation of Certified Workshops and Certified Parts Distributors program, we achieved a reduction in the average repair time of the workshops and a decrease in the number of comebacks, increasing the CSI (Customer Satisfaction Index) around 10%.
  

• Administrator of the service workshop of Jeep, Chrysler, Mazda, Dodge, Daewoo and SsangYong. 

Key Achievements

• During this time we achieved productivity increases  over 25%, with an increase in labor sales revenues over 15%.