Jorge Caleb Álvarez
Personal Chef
Panamá,8
Summary
Proven IT and hospitality professional with a track record of enhancing customer satisfaction and streamlining operations at Megayacht Provisions. Skilled in team collaboration and customer service, adept at improving service delivery by over 30%. Expertise in food safety and technology troubleshooting, ensuring optimal guest experience and operational efficiency.
Overview
5
5
years of professional experience
Work History
Host in Private Dinners
Independiente
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Streamlined check-in processes, reducing wait times for guests.
- Took initial drink orders and relayed information to wait or bar staff.
Food and Beverage Coordinator
Megayacht Provisions
04.2023 - 09.2024
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Ensured compliance with local alcohol regulations through diligent oversight of bartending practices and staff training.
- Maintained a clean and sanitary work environment, adhering to strict health code regulations.
IT Technician
Jalpro Technology S.A
09.2019 - 02.2022
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Master of Arts - Degree in Gastronomy
Universidad Del Arte Ganexa
05.2001 -
Bachelor of Science -
Colegio Cristiano Buen Pastor
05.2001 -
Skills
Team Collaboration
Customer Service
Telephone reception
Reservations Management
Exceptional communication
Guest Relations
Multitasking proficiency
Event Planning
Menu board art
Interactive communication skills
Food Running
Cleaning and sanitation
Food safety understanding
Table setting knowledge
Wine Pairings
Food Production
Languages
English
Professional Working
Timeline
Food and Beverage Coordinator
Megayacht Provisions
04.2023 - 09.2024
IT Technician
Jalpro Technology S.A
09.2019 - 02.2022
Master of Arts - Degree in Gastronomy
Universidad Del Arte Ganexa
05.2001 -
Bachelor of Science -
Colegio Cristiano Buen Pastor
05.2001 -
Host in Private Dinners
Independiente
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