Summary
Overview
Work History
Education
Skills
Websites
Timeline
LANGUAGES
References
Hi, I’m

JORGE ISAAC CHANDECK

BPO Professional, Learning & Development Facilitator
Panama City

Summary

Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.

Overview

8
years of professional experience
2
Languages

Work History

Iterum BPO

Trainer Facilitator
06.2025 - Current

Job overview

  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Collaborated with subject matter experts to create accurate training content.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

National Retail Solutions (Iterum BPO)

Senior Sales Representative
01.2025 - 06.2025

Job overview

  • Successfully sold Point-of-Sale (POS) systems, credit card readers, and EWIC access solutions.
  • Managed client accounts, built strong customer relationships, and identified new business opportunities.
  • Exceeded sales targets consistently by implementing effective sales strategies and techniques.
  • Developed new territories for expansion, resulting in increased market share.
  • Increased customer satisfaction ratings by successfully resolving challenges.

Connect International

Debt Collector and Medical Billing
12.2022 - 11.2024

Job overview

  • Experienced in managing patient accounts and ensuring accurate billing processes. As a Debt Collector, I successfully collected outstanding balances while maintaining a professional and empathetic approach. In Medical Billing, I supported patients by reviewing and explaining charges, verifying accurate insurance filing, and addressing discrepancies in health insurance claims, including submitting claims for coding review to ensure compliance and accuracy. Skilled in customer service, problem-solving, and maintaining meticulous attention to detail in healthcare financial processes.

Rebel IQ (Leadpops)

Customer Care & Digital Marketing Advisor
06.2021 - 10.2022

Job overview

  • At LeadPops, specialized in digital marketing, providing website support, managing Google Ads campaigns, and developing marketing strategies to enhance client engagement and drive results.
  • Strengthened client relationships by providing tailored marketing advice and support.

Sitel Panama-Foundever

Tech Support Rep and Sales Rep
04.2019 - 06.2020

Job overview

  • Worked at Sitel providing basic technical support, including software installations, antivirus setup, and troubleshooting. Additionally, excelled in sales by addressing customer needs and offering tailored solutions.
  • Provided technical support for software applications, contributing to seamless daily operations for users.

Alorica

Cust Service - Sales Rep - Mentor- Team Lead
02.2018 - 03.2019

Job overview

  • Provided exceptional support for MetroPCS clients at Alorica, excelling in customer service, sales, mentoring new team members, and leading teams to meet performance goals and ensure customer satisfaction.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Bolt Impresiones SA

Management Assistant and Sales Rep
06.2017 - 09.2017

Job overview

  • At Bolt, managed wholesale sales of industrial printing packages, providing exceptional client support and ensuring efficient operations to meet business objectives.

Education

Universidad Latina De Panama

Bachelor of Business Administration from International Business
01.2018 - Current

Colegio Adventista Metropolitano

High School Diploma from Commerce

Skills

Team Work

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Timeline

Trainer Facilitator

Iterum BPO
06.2025 - Current

Senior Sales Representative

National Retail Solutions (Iterum BPO)
01.2025 - 06.2025

Debt Collector and Medical Billing

Connect International
12.2022 - 11.2024

Customer Care & Digital Marketing Advisor

Rebel IQ (Leadpops)
06.2021 - 10.2022

Tech Support Rep and Sales Rep

Sitel Panama-Foundever
04.2019 - 06.2020

Cust Service - Sales Rep - Mentor- Team Lead

Alorica
02.2018 - 03.2019

Universidad Latina De Panama

Bachelor of Business Administration from International Business
01.2018 - Current

Management Assistant and Sales Rep

Bolt Impresiones SA
06.2017 - 09.2017

Colegio Adventista Metropolitano

High School Diploma from Commerce
01.2015

LANGUAGES

English - Advanced
Spanish - Native

References

Eyleen Sobenis
Recruiter - Phone : +507 6957-1994


Anita Stamp

Senior Recruiter - Phone : +507 6470-5660


Dianalisa Gonzalez
Learning & Development Manager - Phone: +507 6439-8064

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JORGE ISAAC CHANDECKBPO Professional, Learning & Development Facilitator