Hi, I’m
JORGE ISAAC CHANDECK
BPO Professional, Learning & Development Facilitator
Panama City
Summary
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.
Overview
8
years of professional experience
2
Languages
Work History
Iterum BPO
Trainer Facilitator
06.2025 - Current
Job overview
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
National Retail Solutions (Iterum BPO)
Senior Sales Representative
01.2025 - 06.2025
Job overview
- Successfully sold Point-of-Sale (POS) systems, credit card readers, and EWIC access solutions.
- Managed client accounts, built strong customer relationships, and identified new business opportunities.
- Exceeded sales targets consistently by implementing effective sales strategies and techniques.
- Developed new territories for expansion, resulting in increased market share.
- Increased customer satisfaction ratings by successfully resolving challenges.
Connect International
Debt Collector and Medical Billing
12.2022 - 11.2024
Job overview
- Experienced in managing patient accounts and ensuring accurate billing processes. As a Debt Collector, I successfully collected outstanding balances while maintaining a professional and empathetic approach. In Medical Billing, I supported patients by reviewing and explaining charges, verifying accurate insurance filing, and addressing discrepancies in health insurance claims, including submitting claims for coding review to ensure compliance and accuracy. Skilled in customer service, problem-solving, and maintaining meticulous attention to detail in healthcare financial processes.
Rebel IQ (Leadpops)
Customer Care & Digital Marketing Advisor
06.2021 - 10.2022
Job overview
- At LeadPops, specialized in digital marketing, providing website support, managing Google Ads campaigns, and developing marketing strategies to enhance client engagement and drive results.
- Strengthened client relationships by providing tailored marketing advice and support.
Sitel Panama-Foundever
Tech Support Rep and Sales Rep
04.2019 - 06.2020
Job overview
- Worked at Sitel providing basic technical support, including software installations, antivirus setup, and troubleshooting. Additionally, excelled in sales by addressing customer needs and offering tailored solutions.
- Provided technical support for software applications, contributing to seamless daily operations for users.
Alorica
Cust Service - Sales Rep - Mentor- Team Lead
02.2018 - 03.2019
Job overview
- Provided exceptional support for MetroPCS clients at Alorica, excelling in customer service, sales, mentoring new team members, and leading teams to meet performance goals and ensure customer satisfaction.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Bolt Impresiones SA
Management Assistant and Sales Rep
06.2017 - 09.2017
Job overview
- At Bolt, managed wholesale sales of industrial printing packages, providing exceptional client support and ensuring efficient operations to meet business objectives.
Education
Universidad Latina De Panama
Bachelor of Business Administration from International Business
01.2018 - Current
Colegio Adventista Metropolitano
High School Diploma from Commerce
Skills
Team Work
Microsoft Office
Organized
Customer Service
Public speaking
Medical Billing
Tech Support
Open to Feedback
Multitasking
Communications Skills
Sales
Lesson planning
Product knowledge
Call center experience
Decision-making
Customer relationship management (CRM)
Technical support
Sales expertise
Timeline
Trainer Facilitator
Iterum BPO
06.2025 - Current
Senior Sales Representative
National Retail Solutions (Iterum BPO)
01.2025 - 06.2025
Debt Collector and Medical Billing
Connect International
12.2022 - 11.2024
Customer Care & Digital Marketing Advisor
Rebel IQ (Leadpops)
06.2021 - 10.2022
Tech Support Rep and Sales Rep
Sitel Panama-Foundever
04.2019 - 06.2020
Cust Service - Sales Rep - Mentor- Team Lead
Alorica
02.2018 - 03.2019
Universidad Latina De Panama
Bachelor of Business Administration from International Business
01.2018 - Current
Management Assistant and Sales Rep
Bolt Impresiones SA
06.2017 - 09.2017
Colegio Adventista Metropolitano
High School Diploma from Commerce
01.2015
LANGUAGES
English - Advanced
Spanish - Native
References
Eyleen Sobenis
Recruiter - Phone : +507 6957-1994
Anita Stamp
Senior Recruiter - Phone : +507 6470-5660
Dianalisa Gonzalez
Learning & Development Manager - Phone: +507 6439-8064