Jorge Isaac Ceballos Martinez
Corporate Sales Advisor
Panama City,10
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Corporate Sales Advisor
Claro Panamá
10.2014 - 07.2023
- Served as a subject matter expert on company offerings, providing consultative support to both internal team members and external clients alike.
- Built relationships with customers and community to promote long term business growth.
- Developed new business partnerships through effective networking, resulting in a significant expansion of the company''s client base.
- Increased overall sales by implementing targeted marketing strategies and cultivating strong client relationships.
- Developed, maintained and utilized diverse client base.
- Identified potential clients through strategic prospecting efforts such as cold calling, email campaigns, and social media outreach initiatives.
- Utilized CRM software effectively for tracking sales activities, client interactions, and pipeline management – resulting in enhanced organization and increased productivity.
Customer Service Representative
Claro Panamá
10.2013 - 09.2014
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Coaching Staff Member
Sitel Panamá
02.2006 - 07.2013
- Implemented company policies and procedures for professional, cohesive customer care.
- Interceded between employees during arguments and diffused tense situations.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Championed culture focused on delivering exceptional customer experiences, resulting in higher levels of client satisfaction and retention.
- Collaborated with other departments to address customer issues, resulting in improved cross-functional communication.
Education
No Degree - Remote Working
Academia De Trabajo Virtual
On Line01.2023
Associate of Arts - Technician in Port And Canal Administration
Universidad De Panama
Panama City, Panama07.2005
Skills
- Account Servicing
- Direct Sales
- Teamwork and Collaboration
- Product and service knowledge
- Assertiveness
- Call center experience
- Territory Management
- Point of sale operation
- Competitive Analysis
- Lead Generation
- English Fluency
- Microsoft Office Suite
Languages
Spanish
Native language
Español
Proficient
C2
Inglés
Upper intermediate
B2
Personal Information
- Date of Birth: 09/04/77
- Nationality: Panameña
- Marital Status: Casado
References
- Carmen López Arizmendi, DECSA Financial Services Owner, 6234-6310
- Zadia Batista, Claro's Sales Supervisor, 6267-8888
- Carolina Feo, Rent A House Manager, 6315-3978
Timeline
Corporate Sales Advisor
Claro Panamá
10.2014 - 07.2023
Customer Service Representative
Claro Panamá
10.2013 - 09.2014
Coaching Staff Member
Sitel Panamá
02.2006 - 07.2013
No Degree - Remote Working
Academia De Trabajo Virtual
Associate of Arts - Technician in Port And Canal Administration
Universidad De Panama
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