Jose Cedeno

Oversaw daily HR and recruitment operations to support staffing needs across multiple client accounts. Responsible for sourcing, screening, and interviewing candidates for a variety of roles, coordinating hiring processes, and ensuring a smooth onboarding experience for all new employees. Managed job postings, candidate pipelines, background checks, and new-hire documentation while maintaining accurate and confidential employee records.

Assisted in HR functions including employee relations, attendance management, corrective actions, and compliance with company policies and labor regulations. Responsible for processing weekly payroll, ensuring accurate timekeeping, wage calculations, and timely submission for all assigned employees. Addressed payroll discrepancies, supported employees with paycheck inquiries, and maintained precise payroll reports.

Collaborated closely with managers, clients, and HR leadership to meet staffing goals, resolve workplace issues, and support a positive and productive work environment. Recognized for strong communication, detail-oriented work, and the ability to manage high-volume responsibilities in a fast-paced environment

As a Seasonal Recruiter Coordinator, I was responsible for supporting high-volume hiring needs during peak season by managing the full onboarding process for new hires. My duties included coordinating recruitment activities, scheduling interviews, and maintaining consistent communication with candidates throughout the hiring cycle. I handled the signing and processing of all onboarding documents, ensuring accuracy and compliance with company policies and federal regulations. Additionally, I facilitated and conducted orientation sessions for new hires, providing them with essential information regarding company expectations, procedures, and workplace culture. My role required strong organization, attention to detail, and the ability to work efficiently in a fast-paced environment to meet staffing goals.

As a Bilingual Customer Service Representative at PATHS, I assisted patients from Lehigh Valley Health Network and St. Luke’s throughout the Lehigh Valley area with completing applications for medical assistance programs. My responsibilities included guiding patients through eligibility requirements, verifying documentation, and ensuring all applications were accurately submitted in a timely manner. I provided clear communication in both English and Spanish, helping patients understand their benefits, next steps, and available resources. This role required strong customer service skills, confidentiality, and the ability to support individuals with compassion and professionalism during the healthcare assistance process.

As a Flight Attendant with Swift Air, I ensured the safety, comfort, and exceptional service of passengers while maintaining full compliance with FAA regulations and company standards. In my role as Purser, I served as the lead cabin crew member, overseeing all in-flight operations, managing crew assignments, and coordinating communication between the flight deck and cabin team. I was responsible for delivering passenger announcements, addressing escalated customer concerns, and ensuring service flow ran smoothly throughout each flight.

I also trained and mentored new Flight Attendants, providing mid-flight evaluations to assess performance, safety procedures, customer service skills, and adherence to airline protocols. My leadership supported the development of new crew members and helped maintain a high standard of service and safety aboard all flights.

As a Cast Member at Walt Disney World, I provided exceptional guest service in a fast-paced, high-volume environment while upholding the company’s standards of excellence and immersive guest experience. I engaged with guests to ensure a welcoming and enjoyable visit, assisted with inquiries, and resolved concerns promptly and professionally.

My responsibilities included operating attractions, facilitating guest interactions, maintaining safety protocols, and supporting team members to deliver seamless operations. I consistently demonstrated strong communication skills, attention to detail, and a commitment to creating memorable experiences for all visitors, contributing to the overall magic and reputation of the park.

As the Director of Housekeeping at Vacation Village at Parkway Resort, I oversaw all housekeeping operations to ensure the highest standards of cleanliness, guest satisfaction, and resort presentation. I managed a large team of housekeeping supervisors, room attendants, and laundry staff, providing leadership, training, and performance oversight to maintain a consistent and efficient workflow.

My responsibilities included scheduling staff, conducting inspections of guest rooms and public areas, monitoring inventory and ordering supplies, and ensuring all housekeeping procedures aligned with resort policies and brand expectations. I collaborated closely with the Front Desk and Maintenance departments to address guest requests, coordinate room readiness, and resolve operational issues promptly.

Additionally, I implemented quality-control practices, supported budgeting and cost-control initiatives, and maintained compliance with safety, sanitation, and OSHA standards. My role contributed significantly to delivering an excellent guest experience and upholding the resort’s reputation for outstanding hospitality.