Jessica Rivera
Allentown
Summary
Adept at critical thinking and bilingual communication, I excelled in roles across Allentown School District and Penske Logistics, enhancing team performance and customer satisfaction. My leadership and proficiency in scheduling appointments led to significant improvements in operational efficiency, showcasing a strong work ethic and results-driven approach.
Overview
12
12
years of professional experience
Work History
Clerical Worker
Allentown School District
02.2023 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Answered incoming calls and also made outgoing calls to student families both in english and spanish.
- Coordinated and scheduled meetings and appointments.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Cake Decorator
Giant Food Stores
10.2020 - 01.2023
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Managed material inventory and ordered new materials when needed.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Packaged and priced each product according to company pricing procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Followed food safety standards when handling ingredients.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Managed display cases to verify freshness and attractiveness of products.
Shift Leader
ABM Industries
02.2018 - 09.2020
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Warehouse Worker
Zulily Warehouse
10.2015 - 11.2017
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained clean, orderly work environment free of hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Completed cycle counts and monthly inventory.
Warehouse Picker
Penske Logistics
03.2012 - 09.2015
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Utilized warehouse management system to accurately track and update inventory records.
- Alternated goods in inventory by observing first-in and first-out approach.
- Organized warehouse shelves and racks to maximize space utilization.
- Stored materials and supplies for accessibility and easy retrieval.
Education
High School Diploma -
Louis E Dieruff High School
Allentown, PA06.1995
Skills
- Scheduling appointments
- Critical thinking and problem solving
- Teamwork and collaborations
- Professionalism and strong work ethics
- Oral and written communication skills
- Leadership
- Bilingual
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Clerical Worker
Allentown School District
02.2023 - Current
Cake Decorator
Giant Food Stores
10.2020 - 01.2023
Shift Leader
ABM Industries
02.2018 - 09.2020
Warehouse Worker
Zulily Warehouse
10.2015 - 11.2017
Warehouse Picker
Penske Logistics
03.2012 - 09.2015
High School Diploma -
Louis E Dieruff High School
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