Jose Roman
Coatesville
Summary
Accomplished General Manager at Cricket Wireless with a proven track record in operations management and leadership, demonstrating significant improvements in sales and employee satisfaction. Skilled in team building and problem resolution, I excel in fostering strong relationships with clients and enhancing team productivity. My approach ensures long-term success and loyalty, embodying effective leadership and operational excellence.
As a Shift Manager ar Mc Donalds i held myself with strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in staff supervision, conflict resolution, and inventory management. Strong organizational abilities and effective communication skills ensure smooth operations and high performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Cricket Wireless
06.2024 - 01.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Shift Manager/Key Holder
McDonald's
09.2013 - 06.2023
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Education
High School Diploma -
C,A,S.H
Coatesville, PA05-2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Store maintenance
- Effective leadership
- Employee motivation
- Team management
Accomplishments
- Used Microsoft Excel to develop inventory and essentials
- developed a high goggle review within short period of time
- quick service/ customer satisfaction
Certification
- serv safe
- resturant manager certificate
- training certified
- team lead certified
Languages
Spanish
Full Professional
Timeline
General Manager
Cricket Wireless
06.2024 - 01.2025
Shift Manager/Key Holder
McDonald's
09.2013 - 06.2023
- serv safe
- resturant manager certificate
- training certified
- team lead certified
High School Diploma -
C,A,S.H
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