Jose Silva
Lic. Comercio Internacional
Bocas Del Toro
Summary
Dynamic leader with proven expertise in operations and F&B management, with experience in Central America and Colombia.
Excelled in staff training, driving revenue growth through strategic cost control, and enhancing high quality service delivery.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Location General Manager
La Neta Caribe - Grupo Maito
Bocas Del Toro, Provincia de Bocas del Toro
10.2020 - Current
- Manage a combined operation of the restaurants: La Neta Caribe, La Palma Venao, Tacos La Neta San Francisco, Tacos la Neta Casco Viejo, Paraiso Cartagena, Tacos la Neta Cartagena
- Oversaw financial reporting, providing accurate data analysis to comply with KPIs and support long-term profitability goals.
- Implemented marketing strategies to increase brand awareness and drive customer traffic.
- Managed hiring program, and developed staff training programs to enhance service skills and increase overall efficiency.
- F&B purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Increased overall revenue with strategic pricing adjustments and cost control.
- Maintained highest standards for F&B quality and service.
Operational Manager
Grupo RyT Panama
Panama City, Provincia de Panama
05.2017 - 09.2020
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Enhanced recruitment process for our clients for faster hiring by utilizing various sourcing tools and applying hard and soft skills test.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
Business Development Executive
Posco Daewoo
Panama City, Provincia de Panama
07.2015 - 05.2017
- Oversaw Central America and Caribbean market, in order to participate in public and private tender process in the engineering scope of the company
- Managed a portfolio of accounts, ensuring timely delivery of products and financing services while maintaining high levels of customer satisfaction.
- Developed high-quality documentation to support market analysis, helping the board to fully understand new projects and tenders opportunities.
Banking Executive
Banistmo
Panama City, Provincia de Panama
08.2014 - 07.2015
- Assessed customer personal banking and credit needs and integrated marketing promotions and programs in customer conversations.
- Improved client satisfaction by implementing streamlined banking processes and enhancing customer service.
Private Banking Intern
Bac Credomatic
Panama City, Provincia de Panama
08.2013 - 01.2014
- Prepared banking reports and reconciliation by preparing checks and setting up new accounts and loans.
- Monitored economic indicators to stay informed about market conditions affecting the bank''s performance.
Education
International Business
UIP
Panama City, Panama 08.2009 - 12.2013
Skills
Operations and financial management
Staff training and development
Food and beverage operations
Menu Engineering
Cost control
Service delivery management
Social media strategy
Timeline
Location General Manager
La Neta Caribe - Grupo Maito
10.2020 - Current
Operational Manager
Grupo RyT Panama
05.2017 - 09.2020
Business Development Executive
Posco Daewoo
07.2015 - 05.2017
Banking Executive
Banistmo
08.2014 - 07.2015
Private Banking Intern
Bac Credomatic
08.2013 - 01.2014
International Business
UIP
08.2009 - 12.2013
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